Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi
Troubleshooting guide for issues that may occur when connecting a myQ Garage, myQ Smart Garage Hub, or Smart Garage Control to a Wi-Fi network.
|
|
Mitsubishi Connect + myQ® Connected Garage Customer Support
With Mitsubishi Connect, you can enjoy the convenience of garage control from your in-vehicle touchscreen through myQ Connected Garage – from anywhere you travel.
Requirements
- Linking myQ to My Mitsubishi Connect requires a subscription from Mitsubishi.
- This feature is available with Apple CarPlay and Android Auto on select 2018 and newer Eclipse Cross vehicles, select models of the 2022 and newer Outlander models, and 2023 and newer Outlander PHEV models.
- You need an active Remote Services and myQ package. For more information, please see http://myQ.com/Mitsubishi.
- If you do not have a myQ enabled device, you can purchase a myQ Smart Garage Control through the My Mitsubishi Connect (MMC) app during the account linking process.
Important notes:
- This feature is only available in the US.
- Android devices need a wired connection to the My Mitsubishi Connect (MMC).
How to Link myQ to the My Mitsubishi Connect app
If you have already enabled the Remote Services package with myQ, follow these instructions:
-
- Download or open the My Mitsubishi Connect app
- Go to Settings
- Select myQ® Connected Garage
- Tap Link to myQ
- Enter your myQ username and password
- Select the Garage door you want to link
If you need to purchase the Remote Services Package, follow these instructions:
Support for Your myQ Device
Smart Garage Hub | Garage Door Won’t Open or Close
This article provides guidance for resolving issues when you are unable to open or close your garage door using a Smart Garage Control, Smart Garage Hub, or myQ Garage.
56838 Views•Mar 3, 2026•KnowledgeSmart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Solid Green
This article will help you troubleshoot if your myQ Hub shows a solid green LED and you're unable to connect to your Wi-Fi network.
44969 Views•Aug 28, 2025•KnowledgeSmart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Blinking Blue and Green
This article will assist with troubleshooting a myQ hub that is not connecting and has a blinking blue and green LED.
19157 Views•Aug 28, 2025•KnowledgeSmart Garage Hub or Smart Garage Control | Offline in myQ App
This article will assist with troubleshooting a Smart Garage Hub or Smart Garage Control that is showing offline in the myQ app.
65803 Views•Aug 1, 2025•Knowledge
No articles found
Loading
Support for Your myQ Connected Garage Door Opener
Wi-Fi Garage Door Opener | Setup & Connect to Wi-Fi
This article shows you how to connect your myQ Wi-Fi garage door opener to your home network and link it to your myQ app account for remote control.
484055 Views•Apr 27, 2026•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Blue
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener that has a solid blue LED.
100348 Views•Jul 3, 2025•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Green
This article helps troubleshoot a myQ Wi-Fi Garage Door Opener that shows a solid green LED.
474007 Views•Mar 26, 2025•KnowledgeHow to Resolve Issues with Adding a Device to a myQ Account
This article contains information on what to do if you are unable to add a myQ device to your account.
40461 Views•Aug 7, 2024•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Lights Blinks Blue and Green
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener on your home's Wi-Fi network when the LED lights blink blue and green.
102376 Views•Jul 12, 2024•Knowledge
No articles found
Loading
Need More Assistance?
My Mitsubishi Connect users can call our dedicated myQ Connected Garage Helpline
1-844-697-2886
(1-844-MYQ-AUTO)
