How to Resolve Issues with Adding a Device to a myQ Account

When attempting to add a myQ device to the myQ account and you get the "Device Not Added" message, there may be issues with the device acting as the hub being offline, the myQ device being to far away or the myQ device already being added to a myQ account. If you are having issues adding devices to your Smart Garage Control, Smart Garage Hub, myQ Garage Wi-Fi Hub, Internet Gateway, Wi-Fi garage door opener, myQ Camera or myQ Lock, see the section below which pertains to your device to resolve the issue:
 

• myQ Garage, myQ Smart Garage Hub or myQ Smart Garage Control
• Wi-Fi Garage Door Opener
• Internet Gateway
• myQ Camera
• myQ Lock

myQ Garage, myQ Smart Garage Hub or myQ Smart Garage Control

Ensure the following:

• The Wi-Fi Hub is connected to the server, as indicated by a solid green light visible on the Wi-Fi Hub.
• The router is within range of the hub - up to 150 ft (typically 50 to 100 ft). For help, see Range of myQ Devices .
• The garage door opener is compatible to the hub, Garage Door Openers That Are Compatible with the myQ Smart Garage Hub and myQ Garage or Garage Door Openers That Are Compatible with the Smart Garage Control
• The door sensor is working properly, see How to Test the Door Sensor.
• The Wi-Fi Hub has been properly added to the account.
• You have followed the proper steps to add the device.
• The color of the learn button for Chamberlain, LiftMaster and Craftsman garage door openers is the correct color. Over time these colors may fade. Please reference the chart below when selecting your color.

  LEARN Button Color	Color to Choose During Setup
  Purple LEARN Button	Purple
  Brown LEARN Button	Purple
  Orange LEARN Button	Orange *Could be Green
  Red LEARN Button	Red *Could be Green
  Green LEARN Button	Green
  Yellow Circle LEARN Button	Yellow

  *Chamberlain used to manufacture flex boards that allowed Red and Orange Learn buttons to flex to green button units. In these cases, green would be the button you choose.
• The device is not stranded - that is, presently added to another account. A gateway or device can only be added to one account at a time. See How to resolve issues with a stranded myQ serial number.

Wi-Fi Garage Door Opener

Ensure the following:

• The Wi-Fi garage door opener has been connected to your home network, as indicated by a solid green LED under the black adjustment button.
• You have added the myQ serial number to your Account using the myQ App.
• You have followed the proper steps to add a device.
• The device you are attempting to add is a myQ-compatible device.
• The device is within 300 to 600 feet of the garage door opener.
• The garage door opener has not been added to someone else's myQ account.

Note: If you are attempting to add a 3rd party device to your myQ Account, find out which 3rd party devices are compatible with the myQ App.
 

Internet Gateway

Ensure the following:

• The Internet Gateway is connected to the myQ server, as indicated by a solid green LED light. If not, see How to resolve connection issues with the Internet Gateway.
• You have followed the proper steps to add a myQ device. For the steps, see How to setup an Internet Gateway in the myQ app.
• You are adding a myQ-compatible device. See Compatible accessories for myQ™/Sec+2.0 enabled garage door openers.
• The device is within 300 to 600 feet of the device. For help, see Range of myQ Devices.

myQ Camera

Ensure the following:

• The router is within range of the camera - up to 150 ft (typically 50 to 100 ft).
• Ensure Bluetooth is turned on during setup. 
• Forget the camera in Bluetooth settings on the phone. See How to forget a myQ Camera in Bluetooth Settings  
• Verify the LED status of the camera. See Unable to Connect the Garage Door Opener's Integrated Camera to Home Wi-Fi Network for the integrated camera or Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network Overview for the standalone camera.

myQ Lock

Ensure the following:

• Ensure the myQ module is securely seated in the slot.
• Ensure the myQ serial number from the module is entered properly.
• Ensure Bluetooth is turned on.
• Make sure the mobile device and the lock are in Bluetooth range.

If you are still unable to add a myQ device, see How to resolve an issue when adding a myQ-enabled garage door opener or myQ Control Panel to my myQ account.
For how to delete a device from your myQ account, see How to Delete a Device From a myQ Account .

The myQ device communicates with the gateway using a 900Mhz radio signal. Other electronic devices in the vicinity may create a range issue. 900Mhz cordless phones, baby monitors or other wireless devices operating in the 900Mhz range. Some troubleshooting options include a power-down test or relocating the device.