myQ Device Ownership | Moving, Taking Ownership, and Error 310 Help
This guide helps you take control of a myQ device when moving, selling a home, or when a device is still linked to another myQ account.
If you see messages like device is on another account or Error 310, you’re in the right place.
A myQ Device Can Only Be Linked to One Account
Before You Reset or Set Up
Choose your situation
Open the section that matches your situation and follow the steps provided.
I Am Moving Out or Selling My Home
Use this section if you are leaving a property and want to remove your myQ devices before the next owner moves in.
Remove the Device from Your Account
-
- Open the myQ app.
- Go to Settings (gear icon).
- Tap Device Management.
- Select the garage door opener, hub, or device.
- Tap on the trash can icon.
- Confirm removal.
- This will also remove all paired accessories such as remote controls and keypads.
✅What success looks like: The device no longer appears in Device Management.
Repeat these steps for any additional devices you are leaving behind, including:
-
- Cameras
- Smart locks
- Gateways or hubs
- Thermostats
Important Information About Subscriptions
To cancel a subscription:
-
- Open the myQ app.
- Tap Menu.
- Tap myQ Video Monitoring.
- Tap Manage Your Subscription.
- Tap Manage Subscription.
- Tap Cancel Renewal.
Notes:
-
- Canceling a subscription does not issue a refund.
- Service remains active until the end of the billing cycle.
-
If you move to a new home, you can continue using your subscription by adding compatible myQ devices to your existing account.
I Just Moved Into a New Home
Use this section if you cannot add a myQ device to your account.
What Is Happening
The device is still linked to the previous owner’s myQ account. You cannot add the device to your account until ownership is removed.You may see messages such as:- Device is on another account
- Still linked to previous owner
- Already registered to another email address
- Error 310
Recommended Solutions
Option 1: Ask the Previous Owner to Remove the Device
This is the fastest option if the previous owner is reachable.
They should remove the device using the steps in I Am Moving Out or Selling My Home above.
Option 2: Factory Reset the Device
If you cannot contact the previous owner, perform a factory reset.
A factory reset:
-
- Removes account ownership
- Clears Wi-Fi settings
- Allows the device to be added to a new myQ account
Important:
-
- A Wi-Fi reset does not remove the previous owner’s account.
- Only a factory reset clears account ownership.
- Continue setup in the myQ app by tapping the Gear Icon → Devices → Add a new device
I Manage Rentals or Multiple properties
Use this section if you are landlord or property manager.
What is happening
Devices are commonly still connected to a previous tenant's myQ account.
How to fix it
-
- Ask the previous user or tenant or property manager to remove the device from their myQ account.
- Follow the steps above for I am moving or Selling My Home.
- If the previous user cannot be contacted, perform a factory reset.
- Ask the previous user or tenant or property manager to remove the device from their myQ account.
A factory reset is commonly required when ownership cannot be transferred directly.
✅What success looks like: The device appears under the correct owner account, and the current tenant can be added or removed without errors.
I Already Reset the Device but It Still Shows Another Account
Use this section if the device still appears connected to a previous owner after you attempted a reset.
What likely happened
A Wi-Fi reset was performed instead of a factory reset.
Important difference
-
- Factory reset: removes account ownership
- Wi-Fi reset: only removes network settings
What to Do Next
- Confirm the Factory reset: completed fully (correct beeps or LED pattern).
- Remove the device from the myQ app if it still appears.
- Power cycle the device and try setup again.
