myQ App | Troubleshoot Connection and Loading Issues
If your myQ app won't connect to the internet or won't load, use the steps below to get your app working again.
Most connection issues are fixed by force closing the app, restarting your phone, or switching between Wi-Fi and mobile data. If the app still won't connect or load, work through the checks below in order.
Before You Begin
Try these quick fixes before continuing:
✅ Force close the myQ app and reopen it.
✅ Restart your phone.
✅ Switch between Wi-Fi and mobile data.
✅ Verify your phone can access websites or other internet-connected apps.
✅ Check that your home internet connection is working properly.
If the myQ app opens normally but your garage door opener or hub shows Offline, see:
If these steps don't resolve the issue, continue with the detailed troubleshooting below.
Verify Your Internet Connection+
The myQ app requires an active internet connection. If your phone or home network cannot access the internet, the app may not load or connect.
Check Your Mobile Device
- Make sure your phone is connected to the internet using Wi-Fi or mobile data.
- Try opening a website in your browser to confirm connectivity.
- If you're using Wi-Fi, make sure the signal is strong and stable.
- If you're using a VPN, see Check Network Settings below for how it can affect the app.
- Try turning Wi-Fi off and using only mobile data to see if the app works. This helps determine if the issue is with your home Wi-Fi network.
Check Your Home Internet Connection
- Verify other devices connected to your Wi-Fi network can access the internet.
- Restart your router if necessary.
- Wait for the connection to fully restore.
Test Using Mobile Data
Testing with mobile data can help determine whether the issue is related to your home network.
- Turn off Wi-Fi.
- Enable mobile data.
- Open the myQ app.
If the app works while using mobile data, the issue is likely related to your home network, Wi-Fi coverage, router settings, or internet service provider.
Check App Permissions on Your Phone+
The myQ app requires internet and background-data permissions to communicate with myQ services.
Apple Devices
- Go to Settings > myQ.
- Make sure Cellular Data and Background App Refresh are turned on.
Android Devices
- Go to Settings > Apps > myQ > Permissions.
- Allow Network access and Storage permissions.
- Under Battery or Battery Optimization, set myQ to Unrestricted so the phone does not block background data.
Check Network Settings+
VPN or Network Security Apps
Some phones or home networks use VPNs or security apps to protect internet traffic. These tools encrypt your connection but can sometimes block or slow app communication.
- If you use a VPN app on your phone, turn it off temporarily and try the myQ app again.
- If your home router includes built-in security, parental controls, or a VPN feature, it may affect all connected devices.
- If the app connects after disabling these features, adjust the settings or contact the VPN or router provider for help.
Verify App and Phone Compatibility+
The myQ app requires a supported operating system and the latest app version.
- Make sure your phone's operating system is supported:
- iOS: Version 14 or later
- Android: Version 8.0 or later
- Check that you're using the latest version of the myQ app:
- For Apple devices: myQ Garage & Access Control on the App Store
- For Android devices: myQ Garage & Access Control on Google Play
For more details, see Smartphones and Operating System Versions That Are Compatible with the myQ App.
If your phone does not support the required operating system, the app may install but fail to connect properly.
Reinstall the myQ App+
Reinstalling the app can correct corrupted files or update issues.
- Uninstall the app completely.
- Reinstall from the official app store (see links above).
- Open the app and allow all permission prompts.
- Log in again using your myQ account credentials.
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