How to Resolve Issues with Activating a Garage Door Opener from the myQ Community App
If you are unable to activate the garage door opener from the myQ Community App, this may be due to an obstruction with the garage door, the myQ Garage Access app, the mobile device operating system is not supported, the app being on an older version, or the password is not being entered correctly.
Follow the steps below to determine why the Garage Door Opener is not activating from myQ Garage Access app:
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Test your mobile device’s internet connectivity. You can run internet speeds through your browser by visiting speedtest.net. Do you have internet connectivity?
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Yes – proceed to Step 2
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No – Please contact your cell phone provider for assistance on how to get internet on your mobile device.
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Go out to the garage and activate the garage door opener with a handheld remote or the garage door control button on the wall. Does the door activate?
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Yes – proceed to Step 3
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No – See Garage Door Opener Won’t Activate From My Remote Control Or Door Control for assistance with troubleshooting your garage door opener.
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Open the myQ Garage Access app. Can you activate the garage door opener with the app?
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Yes – Proceed to Step 4
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No – See The Garage Door Opener Won't Open or Close From the myQ App for assistance with troubleshooting the myQ Garage Access app.
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Log back into the myQ Community app. Go to your account and look at the app version at the bottom of the page. For iOS, the app version should be 3.7.1 or newer. For Android, the app version should be 3.7.0.887. Is the app 3.7.X or newer?
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Yes – Please contact myQ Community technical support at 1-877-247-6764 for additional assistance.
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No – proceed to step 5
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Update the app through the Apple app store or Google Play store. Once updated, test the app again by activating the garage door. Did the door activate?
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Yes – The issue is resolved
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No – Proceed to step 6.
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Unlink the myQ Garage Access app. Once unlinked, link the myQ Garage Access app and try activating the garage door. Did the door activate?
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Yes – The issue is resolved
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No - Please contact myQ Community technical support at 1-877-247-6764 for additional assistance.
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