Smart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Solid Green

1. Tap the Menu button (or your initials in the top left corner).
   • Look at the email address listed at the top.
   • If it's incorrect, scroll down and Sign Out, then log in using the correct email.
   • If you used a Single Sign-On (SSO) option (e.g., Amazon, Apple), log in with the same method.
2. If you are sharing devices within a household, you may be registered as a Co-owner or Household user. You many not have full access.
   •  See: Accept an Invitation and Switch between Accounts on myQ Users to toggle between accounts.

If you are signed into the correct account, continue to step 2.

2. Check Device Visibility

• If it's visible and says Monitor-Only Mode, see:: How to Resolve Monitor Door Only Mode in the myQ App.
• If not visible, continue to step 3.

3. Restart the Setup Process

1. Tap the Back Arrow in the top left.
2. Select Start Over or Get Started.
3. Choose myQ Smart Garage Hub from the setup screen.
4. On the What You Need screen, check the boxes and tap I’m Ready.
5. Tap Next on the Power Up screen.
6. On the Blue Light screen, tap Don't See a Blinking Blue?
7. On the Green Light screen, tap Yes.
8. Enter or scan the 10-digit serial number (found on the bottom of the hub).
   • Apple: Scan the serial number.
   • Android: Enter the number manually and tap Done.
9. Tap Next on the Added to Wi-Fi screen.
10. Follow the in-app steps to pair the door sensor and garage door opener.

4. Ensure Proper Device Placement

• Mount the Smart Garage Hub 4–6 feet away from your garage door opener.
• Too close = signal interference
• Too far = potential connection issues
• Maintain line of sight when possible for best performance.

Additional Troubleshooting

• If you see an error in the app or if the LED light blinks another color, go to the matching guide in the chart listed here: Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi

• Contact Us