Integrated Camera Does Not Connect to Home Wi-Fi Network Overview

myQ Integrated Cameras require an internet connection through Wi-Fi to access the myQ server. If the myQ Integrated Camera is not connecting to the server, the issue could be due to the router, mobile device connection, or the Internet connection. 

When attempting to connect a myQ Integrated Camera to your home network, the LED indicator will go through a sequence of flashes before the LED light turns solid green to confirm connection. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LEDs’ behavior and color.

Before you begin: 

• Verify the generation of myQ Integrated Camera that you are setting up or troubleshooting. 

  • Generation 1 – this camera can swivel (360 degrees) and has a reset button built into the side of the camera. See image below.  

• • Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera. 
    • If you have a Generation 2 camera, follow the steps for Unable to Connect Wi-Fi Garage Door Opener to Wi-Fi Overview as the garage door opener and camera connect as one device.
• Check for Error Codes in the app.  
  • If there are error codes, see: myQ Error Codes and How to Resolve Them.
• A ladder may be required to complete setup.
• Ensure you have your home Wi-Fi network password.