Unable to Connect the Garage Door Opener's Integrated Camera to my Home Wi-Fi Network and LED is Solid Green
When attempting to connect a myQ Integrated Camera to your home network, the LED indicator will go through a sequence of flashes before the LED light turns solid green to confirm connection. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LEDs’ behavior and color.
A solid green LED indicates that your myQ Integrated Camera has successfully connected to the myQ server.
- Verify the generation of myQ Integrated Camera that you are setting up or troubleshooting.
- Generation 1 – this camera can swivel (360 degrees) and has a reset button built into the side of the camera. See image below.
-
- Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera.
- If you have a Generation 2 camera, follow the steps for Wi-Fi Garage Door Opener LED Light is Solid Green as the garage door opener and camera connect as one device.
- Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera.
- A ladder may be required to complete setup.
- Ensure you have your home WI-FI network password.
- Make sure that your router settings are aligned with the Recommended router settings for myQ cameras.
Important Note: The steps below are only for generation 1 myQ Integrated Cameras. Ensure you have reviewed the Before you begin section to confirm the generation of the camera.
Note: If your camera has a reset button and the reset is unsuccessful multiple times when prompted, see Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Green.
Integrated Camera has a Solid Green LED
- Verify that you are signed into the correct myQ account by tapping your initials in the top left corner and reviewing the email listed at the top.
- If the incorrect email is displayed, log out at the bottom of this pane and log into the correct account.
- If you are sharing devices within a household, you may be registered as a Co-owner or Family & Friend user. See: Accept an Invitation and Switch between Accounts on myQ Users to toggle between accounts.
- Please note Family & Friend users cannot view myQ Cameras for shared accounts but co-owners can.
- If you signed up using a Single Sign On (SSO) option, please use the partner used on sign up to log into the correct myQ account.
- If you are signed into the correct account, continue to step 2.
- Complete a factory reset on the myQ Integrated Camera.
- See: How to Factory Reset a myQ Device
- Once the reset is complete, continue to step 3.
- Follow the in-app setup process to connect your myQ Intergrated Camera.
- Ensure your mobile device is close to your myQ Integrated Camera then see: How to Set Up the Integrated Camera in the myQ App.
Note: If you were unable to connect to your home Wi-Fi network, please double check the color of the integrated camera's LED indicator light and reference Integrated Camera Does Not Connect to Home Wi-Fi Network Integrated Camera Does Not Connect to Home Wi-Fi Network for additional troubleshooting information.
