Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi
Troubleshooting guide for issues that may occur when connecting a myQ Garage, myQ Smart Garage Hub, or Smart Garage Control to a Wi-Fi network.
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Acura + myQ Connected Garage Customer Support
Discover new capabilities when you connect your AcuraLink with a myQ Connected Garage. Find all the answers to questions you may have about the Acura and myQ partnership.
How to link your AcuraLink account to your myQ account?
Click the following link for more information and linking options: Acura FAQs
Which Acura models are compatible with myQ Connected Garage? When I go into AcuraLink I do not see myQ.
For the most up-to-date vehicles please visit: AcuraLink MyGarage
What subscription options are available for Acura + myQ Connected Garage functionality?
Use the following link to view available subscription plans and pricing: AcuraLink MyGarage
In what countries can I access myQ Connected Garage + Acura?
This service is currently available within the U.S.
How to determine if your garage door opener is Wi-Fi compatible?
How to Determine if Your Garage Door Opener is Wi-Fi Compatible
Garage door openers that are compatible with the myQ Smart Garage Control and myQ Garage:
Support for Your myQ Device
Smart Garage Hub | Garage Door Won’t Open or Close
This article provides guidance for resolving issues when you are unable to open or close your garage door using a Smart Garage Control, Smart Garage Hub, or myQ Garage.
56838 Views•Mar 3, 2026•KnowledgeSmart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Solid Green
This article will help you troubleshoot if your myQ Hub shows a solid green LED and you're unable to connect to your Wi-Fi network.
44969 Views•Aug 28, 2025•KnowledgeSmart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Blinking Blue and Green
This article will assist with troubleshooting a myQ hub that is not connecting and has a blinking blue and green LED.
19157 Views•Aug 28, 2025•KnowledgeSmart Garage Hub or Smart Garage Control | Offline in myQ App
This article will assist with troubleshooting a Smart Garage Hub or Smart Garage Control that is showing offline in the myQ app.
65803 Views•Aug 1, 2025•Knowledge
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Support for Your myQ Connected Garage Door Opener
Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Blue
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener that has a solid blue LED.
100348 Views•Jul 3, 2025•KnowledgeConnect myQ Wi-Fi Garage Door Opener to Wi-Fi
This article will assist with step-by-step instructions on how to connect a myQ Wi-Fi Garage Door Opener to a home Wi-Fi network.
484055 Views•Apr 22, 2025•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Green
This article helps troubleshoot a myQ Wi-Fi Garage Door Opener that shows a solid green LED.
474007 Views•Mar 26, 2025•KnowledgeHow to Resolve Issues with Adding a Device to a myQ Account
This article contains information on what to do if you are unable to add a myQ device to your account.
40461 Views•Aug 7, 2024•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Lights Blinks Blue and Green
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener on your home's Wi-Fi network when the LED lights blink blue and green.
102376 Views•Jul 12, 2024•Knowledge
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Need More Assistance?
Acura users can call our dedicated myQ Connected Garage Helpline
1-844-697-2886
(1-844-MYQ-AUTO)
