myQ Connected Garage + Mercedes-Benz Frequently Asked Questions (FAQs)
This article will assist with answering frequently asked questions (FAQs) about myQ Connected Garage + Mercedes-Benz.
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Mercedes-Benz + myQ Connected Garage Customer Support
Enjoy the convenience of garage control from your Mercedes' touchscreen through myQ Connected Garage – from anywhere you travel.
Link your Mercedes-Benz to your myQ account to enable integrated garage access controls. See below for instructions on how to link using the MBUX Voice Assistant or by using the Mercedes me connect app.
Tips for Getting Started
- Use the myQ Compatibility Tool to determine if your garage door opener is myQ compatible.
- If you are new to myQ, download the myQ mobile app onto your mobile device, create an account, and sign in.
- Connect your myQ-connected garage door devices via myQ mobile app using the onscreen setup tutorial and ensure they are controllable via myQ mobile app prior to linking.
- Be sure your vehicle is parked safely either inside or outside of your garage prior to beginning.
- Ensure there are no garage door obstructions.
- You will need to have a Mercedes me connect profile created, and linked to your vehicle to activate this service.
Note: Mercedes-Benz voice control can be activated via steering wheel controls or by saying ‘Hey Mercedes’.
Link Your Mercedes-Benz to myQ Connected Garage with MBUX Voice Assistant
- Power on your vehicle in the parked position.
- Say “Hey Mercedes, I want to connect my myQ Connected Garage account.”
- The Vehicle will respond with “Okay, I’ve just sent through a QR code notification. To see it, just swipe down from the top o
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Need More Assistance?
Mercedes-Benz users can call our dedicated myQ Connected Garage Helpline
1-844-697-2886
(1-844-MYQ-AUTO)
