Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi
Troubleshooting guide for issues that may occur when connecting a myQ Garage, myQ Smart Garage Hub, or Smart Garage Control to a Wi-Fi network.
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Kia + myQ Connected Garage Support
Kia myQ Connected Garage allows you to control and monitor compatible garage door openers from your Kia vehicle touchscreen. This article answers common questions about availability, setup, subscriptions, and supported features.
In which regions can I access Kia myQ Connected Garage?
This service is currently only available within the U.S. Digital Features and Services may currently be unavailable for model year 2023 and newer vehicles sold in Massachusetts.
Which Kia models are compatible with myQ Connected Garage?
Kia myQ Connected Garage is available only on Kia vehicles with a ccNC head unit, which includes the 2024 and 2025 Kia EV9, 2025 Kia EV6, 2025 Kia K4, 2025 Kia K5, 2025 Kia Carnival, and 2025 Kia Sorento.
Do I need to have Kia Connect activated to start a trial or purchase Kia myQ Connected Garage?
Yes, Kia Connect activation is required to purchase and activate Kia myQ Connected Garage. Without Kia Connect activated, Kia myQ Connected Garage will not be operational.
How do I link my garage door opener?
- myQ access control requires a myQ-enabled garage door opener or a Smart Garage Control device. Check if your garage door opener is myQ compatible: https://www.myq.com/app/myq-compatibility
- For non-compatible garage door openers, you’ll be able to get your garage d
Support for Your myQ Device
Smart Garage Hub | Garage Door Won’t Open or Close
This article provides guidance for resolving issues when you are unable to open or close your garage door using a Smart Garage Control, Smart Garage Hub, or myQ Garage.
56838 Views•Mar 3, 2026•KnowledgeSmart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Solid Green
This article will help you troubleshoot if your myQ Hub shows a solid green LED and you're unable to connect to your Wi-Fi network.
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This article will assist with troubleshooting a myQ hub that is not connecting and has a blinking blue and green LED.
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This article will assist with troubleshooting a Smart Garage Hub or Smart Garage Control that is showing offline in the myQ app.
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Support for Your myQ Connected Garage Door Opener
Wi-Fi Garage Door Opener | Setup & Connect to Wi-Fi
This article shows you how to connect your myQ Wi-Fi garage door opener to your home network and link it to your myQ app account for remote control.
484055 Views•Apr 27, 2026•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Blue
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener that has a solid blue LED.
100348 Views•Jul 3, 2025•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Green
This article helps troubleshoot a myQ Wi-Fi Garage Door Opener that shows a solid green LED.
474007 Views•Mar 26, 2025•KnowledgeHow to Resolve Issues with Adding a Device to a myQ Account
This article contains information on what to do if you are unable to add a myQ device to your account.
40461 Views•Aug 7, 2024•KnowledgeUnable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Lights Blinks Blue and Green
This article will assist with troubleshooting a myQ Wi-Fi Garage Door Opener on your home's Wi-Fi network when the LED lights blink blue and green.
102376 Views•Jul 12, 2024•Knowledge
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Need More Assistance?
Kia users can call our dedicated myQ Connected Garage Helpline
1-844-697-2886
(1-844-MYQ-AUTO)
