myQ Camera Frequently Asked Questions

The following FAQs answer many of the general questions about myQ Cameras. The FAQs also include links to articles where you may find more information.

How do I connect my camera to my home Wi-Fi network?

• For myQ Smart Garage Cameras, see How to Set Up the myQ Smart Garage Camera in the myQ App
• For Wi-Fi Garage Door Openers with Integrated Camera, see How to Set Up a Garage Door Opener with Integrated Camera in the myQ App

How do I enable Motion Recording in the myQ app?

Motion Events will only be recorded when Motion Recording is enabled in the Camera Settings of the myQ app.

See Enable Motion Recording in the myQ App for more help.

How do I Live Stream in the myQ app?

Live Stream gives you the ability to view your camera feed live.

See How to Live Stream in the myQ App for more information.

How do I adjust the camera volume in the myQ app?

The camera volume in the myQ app is controlled by the built-in volume controls on your mobile device.

See How to Adjust the Camera Volume in the myQ App for more information.

How do I use the Push to Talk camera feature in the myQ app?

Push To Talk gives you the ability to listen and speak through the camera.

See How to Use the Push To Talk Camera Feature in the myQ App to get help with setting up this feature.

Can I use more than one type of myQ Smart Camera?

The myQ app supports the use of more than one myQ Smart Camera. You will need to follow the myQ app set-up steps for each camera you want to add. When setting up more than one camera, it is recommended to pick a distinguishing name for each camera so you can easily find and select the camera you want to view in the app. We would recommend signing up for the 30 day multi-device plan if connecting multiple cameras.

How high should I mount my camera?

Smart Garage Camera/Indoor Camera – Within 10’ of an existing outlet (comes with 10’ power cord)

Smart Outdoor Camera – 7-10’ recommended height (comes with 25’ power cord)

Is my camera able to withstand extreme temperatures?

Smart Indoor Camera – Rated for indoor use

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°)

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Is my camera weatherproof?

Smart Indoor Camera – Rated for indoor use and not designed to withstand weather elements.

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°) but not designed to withstand weather elements.

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°). Power cable and adapter fitted with extra gasket seals to prevent water damage. IP 65 rated Water Resistant.

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°) and is IP 55 rated Water Resistant.

How do I reset my camera?

See How to reset a myQ device for more help.

I see an error and was unable to name my camera. Do I need to start over?

Before starting over, check the LED status on the Camera. If solid green, force close the myQ app and relaunch to confirm if the device is showing. You can update the name by tapping the gear icon in the video window.

If the light is not solid green, start over or see How to reset a myQ device for more help.

How can I adjust the camera position?

Smart Indoor Camera – Adjust camera head swivel.

Smart Garage Camera – Adjust camera head swivel. Older SGC1 models will also have a swivel camera arm.

Smart Outdoor Camera – Loosen collar at base and adjust camera arm. Adjust camera head swivel.

Video Keypad –

• 20° Mount - Remove mounting plate and reattach to desired location or flip mount 180° and reattach
• Swivel Mount – Loosen set screw. Adjust swivel position and tighten set screw
• 0° Mount – Remove mounting plate and reattach at desired location.

My Outdoor Camera is not recognizing movement. How can I fix that?

Ensure the camera is mounted at the appropriate height of 7’-10’. Installation higher than the recommended height may not allow for proper movement and person detection. Adjust the angle of your camera so the lens is not receiving direct sunlight or other light sources.