Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED is Solid Green
This guide helps when your myQ Smart Garage Camera shows a solid green LED but you can't view it in the app. A solid green light means the camera is connected to Wi-Fi and the myQ server—but it may not be linked to the right account or setup.
What the Solid Green LED Means
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The camera is connected to Wi-Fi and has reached the myQ server.
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If you still can’t see the camera in the app, it's likely an account or setup issue.
Step 1: Check Your myQ Account
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Open the myQ app.
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Tap the Menu icon on the bottom-right corner.
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Look at the email address listed at the top.
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If it’s incorrect, log out and sign in with the right one.
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If you signed up for your myQ account using the Single Sign On option (Google, Apple, or Amazon) use the same option again.
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If you are sharing devices within a household, you may be registered as a Co-owner or Household user.
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Household users can't see cameras.
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Co-owners can see cameras.
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To switch roles or accept invites, see:
- Accept an Invitation and Switch between Accounts on myQ Users to toggle between accounts.
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If you're signed into the correct account and still don’t see the camera, go to Step 2.
Step 2: Reset the Camera
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Find the reset button on your camera.
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Use a paper clip to press and hold the button for 10 seconds.
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Release the button when the LED turns off. It should turn solid white.
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Need help finding the reset button? See How to Factory Reset a myQ Device.
Step 3: Set Up the Camera Again
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Open the myQ app and follow the prompts to add your camera.
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Keep your mobile device close to the camera.
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For full setup help, visit: How to Set Up the myQ Smart Garage Camera in the myQ App.
Watch the LED Light During Setup
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If the LED changes from green to a different color, use that light status to troubleshoot further.
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For more help, visit: Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.
