Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue and Green
When attempting to connect a myQ Smart Garage Camera to your home Wi-Fi network, the LED light will go through a sequence of flashes before turning solid green to confirm it's connected. Each step of the sequence indicates what the camera is trying to do, and how you troubleshoot depends on the LED light's behavior and color.
A flashing blue and green LED indicates that your myQ Smart Garage Camera was unable to connect to your home’s Wi-Fi network.
Before you begin:
- Check if the app is showing any Error Codes.
- If so, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete setup.
- Ensure you have your home Wi-Fi network password.
myQ Smart Garage Camera Has Flashing Blue and Green LED
- See if there have been any changes to the network settings, password, or if your provider has changed.
- If yes, see: How to Reconnect to myQ after Changing your Router or Settings.
- If no, continue step to 2.
- Ensure you have a strong Wi-Fi signal.
- Make sure your mobile device is connected to the Wi-Fi network. Hold the mobile device in the place where the myQ product will be installed and check your Wi-Fi signal strength.
- If the Wi-Fi signal is weak, see: Improve myQ Device Wi-Fi Signal Strength.
- If the Wi-Fi signal is strong, continue to step 3.
- Power cycle the myQ Smart Garage Camera
- Disconnect and then reconnect the power cord to the camera and to the outlet.
- Wait 40 seconds for the LED status to complete updating.
- If the LED is still Flashing Blue and Green, continue to step 4.
- If the LED turns a solid green, your camera is back online.
- Reset router by disconnecting then reconnecting the power cord to the outlet.
- Once the internet is reconnected, power cycle your myQ Smart Garage Camera once more by disconnecting and then reconnecting the power cord to the camera and to the outlet.
- Wait a few minutes for the myQ Smart Garage Camera LED status to update to solid green to confirm the device is back online.
- If the LED status does not go to solid green, contact your internet service provider to verify our Recommended Router Settings for myQ Cameras.
Once the settings are confirmed, see: How to Set Up the myQ Smart Garage Camera in the myQ App.
Note: During the setup process, watch the status of the LED on your myQ Smart Garage Camera. for any changes. If you are still unable to connect, use the last LED status seen during the in-app setup to troubleshoot further. See Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.
