Smart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Blinking Green

This guide will help you troubleshoot situations where your Smart Garage Hub or Smart Garage Control won’t connect to Wi-Fi and the LED is blinking green.

When the hub is powered and working normally, the LED will go through a series of blinks before turning solid green to confirm a successful Wi-Fi connection. A blinking green LED means the myQ hub has been linked to your router, but it was unable to connect to the myQ server.   

Before You Begin

• Confirm if the app has provided any Error Codes.
  • If yes, see: myQ Error Codes and How to Resolve Them.
• A ladder may be required to complete troubleshooting.

Troubleshooting Steps

1. Restart the Hub 

• Unplug the myQ hub.
• Plug it back in.
• If the LED turns solid green, the hub is back online.

2. Restart Your Router

• Unplug your router and modem.
  • Warning: All devices connected to your Wi-Fi network will disconnect and it can take several minutes for everything to reconnect and come back online when a modem or router is power cycled. 
• Wait 30 seconds, then plug them back in.
• Once the internet is fully restored, unplug and reconnect the hub again.

Wait a few moments. If the LED turns solid green, setup is complete.

3. Check Router Settings

If the LED continues blinking green:

• Contact your internet service provider to confirm that your router uses the correct settings.
• See: Recommended Router Settings for the myQ Wi-Fi
• After confirming, follow:  Smart Garage Hub | How to Set Up in the myQ App & Connect to Wi-Fi
  

4. Check Firewall or Security Software

If you're using network security software (such as SonicWALL or Zywall):

• Make sure TCP port 8883 is open.
• Contact the firewall provider if needed and refer to the recommended myQ settings for assistance.
  • Use Recommended Router Settings for the myQ Wi-Fi Products as guidance when contacting and for additional settings.

Additional Troubleshooting

• If you see an error in the app or if the LED light blinks another color, go to the matching guide in the chart listed here: 

   Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi