Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED is Blinking Green
When attempting to connect a myQ Wi-Fi Garage Door Opener to your home network, the LED light between the arrows will go through a sequence of blinks before the LED turns solid green to confirm the connection. Each step of the sequence indicates what the myQ Wi-Fi Garage Door Opener is attempting to do and how you approach troubleshooting depends on the LED behavior and color.
A blinking green LED indicates that your myQ Wi-Fi Garage Door Opener has linked to your router, but it was unable to connect to the myQ internet server.
Before You Begin
- Check if the app is showing any Error Codes.
- If so, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete troubleshooting.
- Ensure you have your home Wi-Fi network password.
- Ensure you have a strong 2.4GHz Wi-Fi network signal in the garage.
- If you have a weak Wi-Fi signal, see Improve myQ Device Wi-Fi Signal Strength.
Wi-Fi Garage Door Opener LED Blinking Green
- Disconnect then reconnect the power to your myQ Wi-Fi Garage Door Opener.
- If you have a backup battery, disconnect the AC power cord from the outlet first. Once the AC power cord is disconnected from the outlet, disconnect the backup battery.
- To power the unit back on, reconnect the backup battery first if applicable. Once the backup battery is reconnected, plug the AC power cord back into the outlet.
- The LED status should go to solid green to confirm the device is online and connected to the myQ server.
- If the LED stays blinking green, continue to step 3.
- Disconnect then reconnect the power to your router.
Warning: All devices connected to your Wi-Fi network will disconnect and it can take several minutes for everything to reconnect and come back online when a modem or router is power cycled.- Once the internet is established, disconnect and reconnect the power to your myQ Garage Door Opener once more as instructed in step 1.
- The LED status should go to solid green to confirm the device is online.
- If the LED status does not go to solid green, continue to step 4.
- Check to see if a firewall device is installed. For example, a SonicWALL or Zywall.
- If yes, verify that TCP port 8883 is open.
- Contact your firewall device’s manufacturer if needed.
- If the LED is still blinking green, continue to step 4.
- Check that your router settings are not preventing connection.
- See Recommended Router Settings for the myQ Wi-Fi Products as guidance and contact your internet service provider if needed.
If you were unable to connect to your Wi-Fi network, please double-check the color of the LED light found on the Wi-Fi garage door opener. Reference Unable to connect the Wi-Fi Garage Door Opener to home Wi-Fi network Overview to find additional troubleshooting steps to connect your garage door opener to your Wi-Fi Network.
