Unable to Connect the Garage Door Opener's Integrated Camera to my Home Wi-Fi Network and LED is Flashing Green
When attempting to connect a myQ Integrated Camera to your home network, the LED indicator in between the arrows will go through a sequence of blinks before the LED turns solid green to show it's connected. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LED behavior and color.
A flashing green LED means that your myQ Integrated Camera was unable to connect to the myQ server.
- Verify the generation of myQ Integrated Camera that you are setting up or troubleshooting.
- Generation 1 – this camera can swivel 360 degrees and has a reset button built into the side. See image below.
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- Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera. For this camera, follow the steps for Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light Flashes Green as the garage door opener and camera connect as one device.
- Check if the app shows any Error Codes.
- If so, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete setup.
- Ensure you have your home Wi-Fi network password.
Important Note: The steps below are only for generation 1 myQ Integrated Cameras. Ensure you have reviewed the Before you begin section to confirm the generation of the camera.
Note: If your camera has a reset button and the reset is unsuccessful multiple times when prompted, see Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED is Blinking Green.
Integrated Camera has a Flashing Green LED
- Power cycle the myQ Integrated Camera
- Push the camera closed and reopen it after 10 seconds.
- Wait 40 seconds for the LED status to complete updating.
- If the LED is still flashing green, go to step 2.
- If the LED is solid green, the camera is back online.
- Restart your router
- Disconnect and reconnect the power to your router.
- Once the internet is reconnected, power cycle your myQ Integrated Camera again by closing it and reopening it after 10 seconds.
- Wait a few minutes for the myQ Integrated Camera LED status to update. It should turn solid green to confirm the device is back online.
- If the LED is still flashing green, contact your internet service provider to verify our Recommended Router Settings for myQ Cameras. Once the settings are confirmed, see: How to Set Up the Integrated Camera in the myQ App.
Note: If you were unable to connect to your Wi-Fi network, please double check the color of the LED light on the Integrated Camera. Reference Unable to connect the Garage Door Opener's Integrated Camera to my home Wi-Fi network for additional troubleshooting steps to connect your Integrated Camera to your Wi-Fi network.
