Unable to Connect an Integrated Camera to Wi-Fi Network and LED is Flashing Blue

• Identify the generation of myQ Integrated Camera that you are setting up or troubleshooting. 
  • Generation 1 – this camera can swivel (360 degrees) and has a reset button built into the side of the camera. See image below.  

• • Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera.  
    • If you have a Generation 2 camera, follow the steps for Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light Flashes Blue.  as the garage door opener and camera connect as one device.  
• Check to see if the app has provided any Error Codes.
  • If yes, see: myQ Error Codes and How to Resolve Them
• A ladder may be required to complete setup. 
• Ensure you have your home Wi-Fi network password.

1. Forget the myQ Integrated Camera in your mobile device’s phone settings.  
   1. For Apple:
      1. On your phone, tap Settings.
      2. Tap Bluetooth.
      3. Find the myQ Integrated Camera in the list. It will start with GDO.
      4. Tap the blue "i" icon ( ) to the right of the myQ Integrated Camera.
      5. Select Forget this Device.
         • Once the myQ Integrated Camera has been forgotten from Bluetooth settings, continue to the next step.
           
   2. For Android:
      1. On your phone, tap Settings.
      2. Tap Connections.
      3. Tap Bluetooth.
      4. Find the myQ Integrated Camera in the list. It will start with GDO.
      5. Tap the Gear icon to the right of the Camera.
      6. Tap Unpair.
         • Once the myQ Integrated Camera has been forgotten from Bluetooth settings, continue to the next step.
           
2. Power cycle the integrated camera by pushing the camera closed and reopening it after 10 seconds.
   • Wait 40 seconds for the LED status to complete updating.
   • If your camera does not have a flashing blue LED, continue to the next step.
   • If your camera has a flashing blue LED, continue to step 4.
3. Complete a factory reset on the myQ Integrated Camera.
   • See How to Factory Reset a myQ Device.
   • Once the reset is complete, continue to step 4.
4. Follow the in-app setup process to connect your myQ Integrated Camera.
   • Ensure your mobile device is close to your myQ Integrated Camera then see: How to Set Up the Integrated Camera in the myQ App.
   • If you continue to get a flashing blue LED, verify that you are entering the correct Wi-Fi password and not auto-populating or pasting it as this could add an extra character to make it incorrect.
   • If you are unsure about your network password, and it has never been changed, it may be on the sticker on the bottom of your router. If it has changed, contact your internet service provider.
   • If you are using the correct Wi-Fi password and continue to get a flashing blue LED contact your internet service provider to verify our Recommended Router Settings for myQ Cameras. Once the settings are confirmed, complete the in-app setup for the myQ Integrated Camera.  

Note: If you were unable to connect to your home Wi-Fi network, please double-check the color of the integrated camera's LED indicator light and reference Integrated Camera Does Not Connect to Home Wi-Fi Network for additional troubleshooting information.