Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue

Before You Begin 

• Check to see if the app has provided any Error Codes. 

  • If yes, see: myQ Error Codes and How to Resolve Them.

• A ladder may be required to complete setup.

• Ensure you have your home Wi-Fi network password.  

1. Check to see if an attempt has previously been made to setup the myQ Smart Garage Camera in the app. 
   • If yes, continue to step 2.
   • If no, continue to step 5 and ensure your mobile device is close to the myQ Smart Garage Camera.
2. Forget the myQ Smart Garage Camera in your mobile phone bluetooth settings.

• • For Apple:

1. 1. 1. 1. On your phone, tap Settings.
         2. Tap Bluetooth.
         3. Find the myQ Smart Garage Camera in the list. It will start with SGC.
         4. Tap the blue "i" icon ( ) to the right of the myQ Smart Garage Camera.
         5. Select Forget this Device.

• • For Android:

1. 1. 1. 1. On your phone, tap Settings.
         2. Tap Connections.
         3. Tap Bluetooth.
         4. Find the myQ Smart Garage Camera in the list. It will start with SGC.
         5. Tap the Gear icon to the right of the Camera.
         6. Tap Unpair.

• • Once the myQ Smart Garage Camera has been forgotten from Bluetooth settings, continue to step 3.

3. Power cycle the myQ Smart Garage Camera by disconnecting then reconnecting the power cord to the camera and to the outlet.
   • Wait 40 seconds for the LED status to complete updating.
   • If your camera does not have a flashing blue LED, continue to step 4.
   • If your camera has a flashing blue LED, continue to step 5.
4. Complete a factory reset on the myQ Smart Garage Camera.
   • See How to Factory Reset a myQ Device.
   • Once the reset is complete, continue to step 5.
5. Follow the in-app setup process to connect your myQ Smart Garage Camera.
   • Ensure your mobile device is close to your myQ Smart Garage Camera then see: How to Set Up the myQ Smart Garage Camera in the myQ App.
   • If you continue to get a flashing blue LED, verify that you are entering the correct Wi-Fi password and not auto-populating or pasting it as this could add an extra character to make it incorrect.
   • If you are unsure about your network password, and it has never been changed, it may be on the sticker on the bottom of your router. If it has changed, contact your internet service provider.   
   • If you are using the correct Wi-Fi password and continue to get a flashing blue LED contact your internet service provider to verify our Recommended Router Settings for myQ Cameras. Once the settings are confirmed, complete the in-app setup for the myQ Smart Garage Camera.