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myQ Cameras | Wi‑Fi Network Requirements and Recommended Router Settings
myQ cameras require a compatible Wi‑Fi network and router configuration to connect and communicate with the myQ servers. Use the settings below when setting up a new camera or troubleshooting connection issues.
💡 Before changing any router settings, verify that your camera has a strong Wi‑Fi signal and your router firmware is up to date.
If you are not comfortable changing router settings, contact your internet service provider (ISP) or router manufacturer for assistance. See When to Contact Your Internet Service Provider (ISP)
Recommended Router Settings
Note: If attempting to change any router settings yourself, be sure to back up your router's current settings before any changes are made and have the router's manual available.
| Setting | Recommended Configuration |
|---|---|
| Network Visibility | Visible (SSID Broadcast Enabled) |
| DHCP | Enabled |
| Wi‑Fi Frequency | 2.4 GHz or 5 GHz |
| Wireless Mode | 802.11 b/g/n |
| Security | WPA2 Personal |
| MAC Address Filtering | Disabled or allowlisted |
| Required Ports | TCP/UDP 9122, 4444, 5101-5104, 4101-4104 |
Network Visibility (SSID Broadcast)
Your Wi‑Fi network should be visible during setup. Hidden networks may prevent a camera from connecting successfully.
What This Means
A visible network appears in the list of available Wi‑Fi networks on your phone or tablet.
A hidden network does not appear in the list and may cause setup issues.
How to Check
- Open the Wi‑Fi settings on your phone.
- Verify your network name appears in the list of available networks.
How to Enable Network Visibility
Router menus vary by manufacturer.
- Open your router app or router settings page.
- Locate one of the following settings:
- SSID Broadcast
- Network Visibility
- Broadcast Network Name
- Hide Network
- Verify the network is set to Visible.
- Save your changes if necessary.
DHCP Must Be Enabled
DHCP allows your router to automatically assign a network address to your myQ camera.
What This Means
When DHCP is enabled, the router automatically manages network addresses for connected devices.
If DHCP is disabled, the camera may connect to Wi‑Fi but fail to communicate properly with your network.
How to Check
- Open your router settings.
- Locate:
- LAN Settings
- Network Settings
- DHCP Server
- Verify DHCP is enabled.
Most home routers have DHCP enabled by default.
Wi‑Fi Frequency Requirements
myQ cameras support both 2.4 GHz and 5 GHz Wi‑Fi networks.
What This Means
Unlike many myQ garage devices that require 2.4 GHz, myQ cameras can connect to either:
- 2.4 GHz Wi‑Fi
- 5 GHz Wi‑Fi
Use whichever provides the strongest and most reliable signal at the camera location.
Wireless Mode Requirements
myQ cameras require support for 802.11 b/g/n wireless standards.
Recommended
✅ 802.11 b/g/n enabled
Not Supported
❌ 802.11ac-only mode
Why This Matters
Some routers allow customers to disable older wireless standards and operate only in newer wireless modes.
myQ cameras require compatibility with 802.11 b/g/n standards for successful operation.
Security Settings
WPA2 Personal is the recommended security setting for myQ cameras.
Recommended
✅ WPA2 Personal
Also Supported
✅ WPA3 Personal
✅ WPA
✅ WEP
Not Supported
❌ WPA2 Enterprise
❌ WPA3 Enterprise
How to Check
- Open your router settings.
- Locate:
- Wi‑Fi Security
- Wireless Security
- Security Settings
- Verify the security mode is set to a supported option.
Note: WPA2 Personal remains the recommended setting for the best compatibility.
Required Ports
myQ cameras require specific ports to communicate with myQ cloud services.
Required Ports
Verify the following inbound and outbound TCP/UDP ports are not being blocked:
- 9122
- 4444
- 5101-5104
- 4101-4104
What Happens If Ports Are Blocked?
The camera may:
- Fail to connect during setup
- Appear offline in the myQ app
- Connect intermittently
- Fail to upload video or communicate with myQ services
What to Do
- Review firewall settings on your router.
- Verify the required ports are not blocked.
- Contact your ISP if assistance is needed.
MAC Address Filtering
MAC Address Filtering can prevent a myQ camera from accessing your Wi‑Fi network.
What This Means
Some routers allow only approved devices to join the network.
If MAC filtering is enabled, the camera's MAC address must be added to the approved devices list.
What to Do
- Open your router settings.
- Locate:
- MAC Filtering
- Access Control
- Device Filtering
- Disable the feature or add the camera to the approved devices list.
Unsupported Router Firmware
User-modified routers running open-source firmware have not been tested with myQ cameras.
Examples include:
- DD‑WRT
- OpenWRT
- Other custom router firmware
Some configurations may work, but compatibility is unknown and cannot be guaranteed.
Additional Support
Additional Support
If your camera still will not connect after verifying the settings above:
- Confirm the Wi‑Fi signal is strong where the camera is installed.
- Restart your router.
- Restart the camera.
- Verify router firmware is up to date.
For additional troubleshooting, see:
- Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview
- Integrated Camera Does Not Connect to Home Wi-Fi Network Overview
- myQ Camera | How to Update Firmware in the myQ App
If assistance is needed with router settings, contact your internet service provider (ISP) or router manufacturer.
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