Recommended Router Settings for myQ Cameras

When setting up a LiftMaster camera, there may be a few Wi-Fi settings that need to be changed in order to successfully connect the device. Some settings may need to be given to your internet service provider (ISP) to have them configured for your site or home see When to Contact Your Internet Service Provider (ISP)

Recommended Router Settings

Note: If attempting to change any router settings yourself, be sure to back up your router's current settings before any changes are made and have the router's manual available.

• Set your network to broadcast and not hidden. myQ cameras may work properly with a hidden network, but this is not recommended.
• Ensure you have DHCP enabled. DHCP allows the router to assign a LAN IP address to the myQ camera.
• myQ cameras are compatible with both 2.4 GHz and 5 GHz Wi-Fi.
• Ensure you have 802.11n (802.11 b/g/n) enabled. myQ cameras do not support 802.11ac
• Set your router's security to WPA2. While myQ products support other security protocols, WEP and WPA, security protocol WPA2 is recommended. WPA2 Enterprise and WPA3 Enterprise settings are not compatible with myQ product

myQ cameras require these ports in order to communicate to our server

• Inbound and outbound TCP/UDP ports 9122, 4444, 5101-5104, and 4101-4104 open

Verify that ports are not being blocked by your router or a firewall product

• If you have your router's MAC address filtering enabled, the MAC addresses of the myQ product must be added to the list of authorized devices. You can review the MAC addresses of all devices on your network with your router's software.

Note: User-modified routers using open-source firmware (such as DD-WRT, OpenWRT, etc.) have not been tested with myQ products. While some of these open-source versions may work with myQ products, compatibility is unknown.