Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid White
When attempting to connect a myQ Smart Garage Camera to your home Wi-Fi network, the LED indicator will go through a sequence of flashes before the LED turns solid green to show it's connected. The color and behavior of the LED indicates what the camera is attempting to do and how you approach troubleshooting.
A solid white LED means that the myQ Smart Garage Camera is powering up. The LED will stay white for up to 40 seconds while the camera prepares for setup. Once it is ready for setup, the LED light will begin to flash blue.
Before you begin:
- Check if the app shows any Error Codes.
- If there are error codes, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete setup.
- Ensure you have your home Wi-Fi network password.
myQ Smart Garage Camera has a Solid White LED
- Power cycle the myQ Smart Garage Camera by disconnecting then reconnecting the power cord to the camera and to the outlet.
- Wait 40 seconds for the LED status to complete updating.
- Check the status of the LED.
- If the LED is flashing blue, see How to Set Up the myQ Smart Garage Camera in the myQ App
- If the LED is solid green, your camera is back online.
- If the LED is still solid white, continue step 3.
- Perform a factory reset on the myQ Smart Garage Camera.
- Check the status of the LED.
- If the LED is flashing blue, see How to Set Up the myQ Smart Garage Camera in the myQ App.
- If the LED is solid green, your camera is back online.
- If the LED is still solid white, replace the myQ Smart Garage Camera.
Note: During the setup process, monitor the status of the LED on your myQ Smart Garage Camera for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further. See Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.
