myQ Smart Garage Camera | Solid White LED, Unable to Connect to Wi-Fi

Quick Answer: A solid white LED means the camera is powering up. If it stays solid white for more than 40 seconds, disconnect and reconnect power. If it stays solid white after that, factory reset the camera and set it up again.

myQ Smart Garage Camera Has a Solid White LED

A solid white LED means the myQ Smart Garage Camera is powering up. The LED should change after the camera finishes starting up.

If the LED remains solid white for more than 40 seconds, disconnect and reconnect power to restart the camera.

Power Cycle the Camera

If the LED remains solid white for more than 40 seconds, disconnect and reconnect power to restart the camera.

1. Disconnect the power cord from the camera.
2. Disconnect the power cord from the outlet.
3. Reconnect the power cord to the outlet.
4. Reconnect the power cord to the camera.
5. Wait at least 40 seconds for the camera to restart.
6. Check the LED.

If the LED turns solid green, the camera is back online.

If the LED remains solid white, continue below to Factory Reset the Camera.

If the LED changes to any other color, see myQ Smart Garage Camera | Wi-Fi Troubleshooting Guide and follow the troubleshooting steps for the current LED status.

Factory Reset the Camera

If the camera remains solid white after a power cycle, factory reset the camera and set it up again. A factory reset removes the camera's saved settings and disconnects it from the associated myQ account.

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙.
3. Tap My Devices.
4. Select the camera.
5. Tap remove device. 
6. Locate the reset pinhole on the side of the camera.
7. Using a safety pin or paper clip, press and hold the reset button for at least 10 seconds.
8. Release the reset button.

The camera will restart. The LED will turn solid white and then flash blue, indicating that the camera is ready for setup again.

Set Up the Camera Again

After a successful factory reset, add the camera back to the myQ app. See myQ Smart Garage Camera | Set Up in the myQ App

If the app cannot find the camera or cannot load available Wi-Fi networks during setup, forget the camera from your phone's Bluetooth settings, then try setup again.

Camera Still Has a Solid White LED

If the LED remains solid white after the power cycle and factory reset, the camera may need to be replaced. Contact Residential Support for additional assistance.