myQ Smart Garage Camera | Wi-Fi Troubleshooting Guide
Use This Guide If:
- The camera will not connect to Wi‑Fi.
- The camera appears offline in the myQ app.
- Camera setup stops before it finishes.
- The camera LED is flashing or displaying an unexpected color.
Do Not Use This Guide If:
- This is your first time setting up the camera. Use How to Set Up the myQ Smart Garage Camera in the myQ App
- The camera was working previously and you recently changed your Wi‑Fi network name, password, or router. Use myQ Device Offline After Wi‑Fi or Router Change | How to Reconnect
Before You Begin
-
Check whether the myQ app displays an error code.
- If so, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete setup.
- Ensure you have your home Wi-Fi network password.
-
Make sure your phone is connected to your home Wi‑Fi network and Bluetooth is enabled.
- Make sure your camera meets the Wi‑Fi network requirements.
- For supported Wi‑Fi networks, router settings, and mesh network recommendations, see myQ Cameras | Wi‑Fi Network Requirements and Recommended Router Settings
Camera Was Previously Working but Is Now Offline
- Unplug the camera.
- Wait 10 seconds.
- Plug the camera back in.
- Restart your router.
- Wait 3 to 5 minutes for the camera to reconnect.
- Check the LED status.
Note: Chamberlain Group Technical Support can assist with myQ products but cannot configure third-party routers. If you need help accessing or changing router settings, contact your internet service provider or router manufacturer.
Troubleshoot by LED Status
No LED
The camera does not have power +
Power cycle the myQ Smart Garage Camera, then make sure the outlet it's plugged into has power.
Did the LED change?
- Yes, select the new LED color above.
- No, if there's still no LED, see myQ Smart Garage Camera | No LED Light, Unable to Connect to Wi-Fi for detailed troubleshooting.
Solid White
Camera is powering up +
Wait up to 40 seconds for the camera to finish powering up. The LED will begin to flash blue once it's ready for setup.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still solid white, see myQ Smart Garage Camera | Solid White LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Flashing Blue
Unable to connect to your home Wi-Fi network +
Run the in-app setup process again, keeping your phone close to the camera and double-checking your Wi-Fi password.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still flashing blue, see myQ Smart Garage Camera | Flashing Blue LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Solid Blue
Unable to connect to your mobile device +
Confirm you have a strong Wi-Fi signal, forget the camera in your phone's Bluetooth settings, then power cycle the camera.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still solid blue, see myQ Smart Garage Camera | Solid Blue LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Flashing Blue and Green
Unable to connect to your home Wi-Fi router +
Confirm your Wi-Fi signal is strong, power cycle the camera, and reset your router if it's still flashing blue and green.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still flashing blue and green, see myQ Smart Garage Camera | Flashing Blue and Green LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Flashing Green
Unable to connect to myQ internet server +
Power cycle the camera, then reset your router if it's still flashing green.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still flashing green, see myQ Smart Garage Camera | Flashing Green LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Solid Green
Connected to myQ server, but device not added to myQ account +
Check that you're signed into the correct myQ account, then reset and set up the camera again if it still doesn't appear.
Still not showing up?
- See myQ Smart Garage Camera | Solid Green LED, Unable to Connect to Wi-Fi for detailed troubleshooting, including account checks and how to restart setup.
Flashing Purple
Camera is updating firmware +
Wait up to 10 minutes for the firmware update to finish, then power cycle the camera if it's still flashing purple.
Did the LED change?
- Yes, select the new LED color above.
- No, if the light is still flashing purple after power cycling, see myQ Smart Garage Camera | Flashing Purple LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Flashing Red
Camera is overheating, going into protection mode +
Wait for the camera to cool down to operational temperature. The LED will return to its original state once it's out of Overheat Protection Mode.
Did the LED change?
- Yes, select the new LED color above.
- No, if the camera doesn't come back online after cooling down, see myQ Smart Garage Camera | Flashing Red LED, Unable to Connect to Wi-Fi for detailed troubleshooting.
Tips to Improve Wi‑Fi Signal Strength
- Move the router closer to the camera or the camera closer to the router.
- Use a Wi‑Fi extender or mesh node.
- Reduce interference from metal objects and large appliances.
- Verify your Wi‑Fi network meets the camera requirements and security settings listed in myQ Cameras | Wi‑Fi Network Requirements and Recommended Router Settings
- Restart the router.
- Test using a mobile hotspot. If the camera connects to a hotspot but not your home network, the issue is likely related to your Wi‑Fi coverage or router settings.
