Unable to Connect myQ Video Keypad to the Home Wi-Fi Network and LED is Flashing Blue

Before you begin: 

• Confirm if the app has provided any Error Codes.
  • If it has, see myQ Error Codes and How to Resolve Them.
• Ensure you have your home Wi-Fi network password. 
• If the myQ Video Keypad is being connected to a 5GHz network, the myQ Video Keypad can be no further than 50 feet from the router. 
• If the myQ Video Keypad is being connected to a 2.4GHz network, the myQ Video Keypad can be no further than 150 feet from the router. 

1. Attempt to set up the myQ Video Keypad in the myQ app.
   
   • Follow the steps in the app, if the myQ Video Keypad fails to connect, continue to step 2.
2. Complete a factory reset on the myQ Video Keypad.
   • See How to Factory Reset a myQ Device.
   • Once the reset is complete, continue to step 3.
3. Follow the in-app setup process to connect your myQ Video Keypad.
   • Ensure your mobile device is close to your myQ Video Keypad then see How to Set Up a myQ Video Keypad in the myQ App.
   • If you continue to get a flashing blue LED, verify that you are entering the correct Wi-Fi password and not auto-populating or pasting it as this could add an extra character to make it incorrect.
   • If you are unsure about your network password, and it has never been changed, it may be on the sticker on the bottom of your router. If it has changed, contact your internet service provider.
   • If you are using the correct Wi-Fi password and continue to get a flashing blue LED contact your internet service provider to verify our Recommended Router Settings for myQ Cameras. Once the settings are confirmed, complete the in-app setup for the myQ Video Keypad.