Smart Garage Hub | Unable to Connect to Wi-Fi and LED Light is Solid Blue

This guide will help you troubleshoot situations where your Smart Garage Hub or Smart Garage Control won’t connect to Wi-Fi and the LED is solid blue.

When the hub is powered and working normally, the LED will go through a series of blinks before turning solid green to confirm a successful Wi-Fi connection. A solid blue LED means the hub is connected to your mobile device, but not yet to your home network. 

Before You Begin 

• Ensure your mobile device is close to your myQ hub.
• A ladder may be required to reach the hub. 
• Ensure you have your home Wi-Fi network password.
• Ensure you have a strong 2.4GHz Wi-Fi network signal in the garage.  

Troubleshooting Steps if the LED is Solid Blue

1. Check for Error Codes

   • If the app provided an error code during the attempt to connect the myQ hub, see: myQ Error Codes and How to Resolve Them.

2. Confirm you have a strong Wi-Fi Signal

   • Make sure your mobile device is connected to the correct Wi-Fi network.
   • Hold your mobile device where the myQ hub will be installed and check your Wi-Fi strength.  
   • If the Wi-Fi signal is weak, see: Improve myQ Device Wi-Fi Signal Strength.

3. Restart the myQ Hub

   • Unplug and reconnect the power to the myQ hub.
   • The LED should start blinking blue signaling a restart. See How to Connect a myQ Device to a Wi-Fi Network.
   • If the LED status does not blink blue, continue to step 4. 

4. Reset the myQ Hub

   • Press and hold down the gear button until the LED blinks blue. 

5. Adjust Mobile Device Settings

   • Some settings may interfere with the connection. 
   •  For the myQ Garage or Smart Garage Hub you will need to disable features in your mobile device settings that automatically switch between Wi-Fi and mobile data, as well as manages network privacy.

For Apple Devices - Turn off Wi-Fi Assist and Private Relay in your phone settings. Both can be turned back on after being connected. 

• • • To Turn off Wi-Fi Assist:

1. 1. 1. 1. Open the Settings app on your Apple device.
         2. Select Cellular.
         3. Scroll to the bottom of the screen and disable Wi-Fi Assist.

• • • Turn off Private Relay:

1. 1. 1. 1. Go to Settings.
         2. Tap your name.
         3. Tap iCloud.
         4. Turn off Private Relay.

• • •  Once these settings are disabled, continue to step 6. 

For Android Devices- Turn off Mobile Data/Smart Network Switch. This can be turned back on after connection.

• • • To Turn off Smart Network Switch/Switch to Mobile Data:

1. 1. 1. 1. Go to Settings.
         2. Select Wi-Fi.
         3. Depending on your Android, select More or Advanced.
         4. Disable Smart Network Switch or Switch to Mobile Data. 

• • • Once this setting is disabled, continue to step 6.

6. Complete Setup in the myQ App

   • Follow the in-app setup steps to connect your myQ hub.
   • Keep your mobile device near your myQ device.
   • See Smart Garage Hub | How to Set Up in the myQ App & Connect to Wi-Fi for detailed instructions.

Additional Troubleshooting

• If you see an error in the app or if the LED light blinks another color, go to the matching guide in the chart listed here: 

   Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi

Video Guide