Recommended Router Settings for the myQ Wi-Fi Products

When attempting to set up a myQ Wi-Fi garage door opener or Wi-Fi hub to the myQ service, the LED light on the Wi-Fi garage door opener or Wi-Fi hub will flash blue and green indicating the device is attempting to connect to the router. If the LED light flashes green, this means the hub was unable to communicate with the myQ server.

Wi-Fi Hub

Wi-Fi Garage Door Opener

You may need to make adjustments to the Wi-Fi settings in order to successfully connect the device. When a device is successfully connected, the LED light will turn solid green. For some settings, you may need assistance from your Internet Service Provider (ISP), router manufacturer, or IT department to have them configured for your site or home.

See article: When to Contact Your Internet Service Provider (ISP)
Note: Before making adjustments to your router settings, verify that your myQ Wi-Fi device has a strong enough Wi-Fi signal. See How to Test the Wi-Fi Signal Strength in My Garage for further assistance.

Recommended Router Settings

Note: If you are attempting to adjust the router settings yourself, make sure you have the router's owner's manual available and that you have backed up your current router settings before you make any changes.
 

Basic Wi-Fi Settings:

Network Set to Broadcast

Set your network to broadcast and not hidden. myQ products may work properly with a hidden network, but this is not recommended and may cause issues with myQ Wi-Fi products staying connected to the Wi-Fi network.

2.4 GHz Wi-Fi Band is Enabled

If your router has both 2.4 GHz and 5 GHz bands, ensure 2.4 is GHz enabled. myQ Wi-Fi products only support 2.4 GHz band Wi-Fi and will not connect to 5 GHz band Wi-Fi.

Wi-Fi Password Encryption

Set your router's Wi-Fi security to WPA3 if possible, WPA2 will also work. Mixed mode (WPA/WPA2/WPA3) setting is not recommended and can cause issues with myQ Wi-Fi products staying connected to the Wi-Fi network.

While myQ products support other security protocols (like WEP and WPA), security protocol WPA2 is the minimum recommendation with WPA3 being preferred. 

Note: WPA2 Enterprise and WPA3 Enterprise settings are not compatible with myQ products. WPA3 Personal will work if the myQ device has been updated to the latest firmware.

Wi-Fi Channel 

myQ recommends that the router's Wi-Fi channel (1 - 11) be set to a single channel and not set to auto channel. myQ Wi-Fi products will work with the router's Wi-Fi set to auto channel, but the myQ Wi-Fi product may have to disconnect and reconnect to your network if the router auto-changes the Wi-Fi channel. Channels 1, 6, and 11 are the suggested Wi-Fi channels for myQ Wi-Fi products.

Advanced Wi-Fi Settings:

Ports Required for myQ Products to Communicate with the myQ Server

Verify inbound and outbound TCP port 8883 is open. Verify the port is not being blocked by your router or a firewall product. Not having this port open will cause the myQ Wi-Fi product to not connect to the server. Note: User modified routers using an open-source firmware (such as DD-WRT, OpenWRT, etc.) have not been tested with myQ products. While some of these open-source versions may work with the myQ products, compatibility is unknown.

DHCP Enabled

Ensure you have DHCP enabled. Having DHCP enabled allows the router to assign a LAN IP address to the myQ product.

802.11 Wireless Network

Ensure you have 802.11g or 802.11n (802.11 b/g/n) enabled. myQ Wi-Fi products support 802.11 b/g/n but do not support 802.11 ac.

MAC Address Filtering

If you have your router's MAC address filtering enabled, the MAC addresses of the myQ product(s) must be added to the list of authorized devices. You can review the MAC addresses of all devices on your network with your router's software.

For additional help, please reference the video below.