Router Compatibility with myQ Wi-Fi Devices
When using myQ Wi-Fi products, certain routers may present compatibility issues that can hinder device connectivity. The following list details specific routers that have been tested with myQ Wi-Fi products, the issues encountered, and recommended resolutions to ensure a smooth connection experience.
Some Wi-Fi routers may cause connection issues when setting up or using myQ Wi-Fi devices. This article provides a list of routers tested with myQ devices, known compatibility issues, and recommended settings to help you connect successfully.
General Wi-Fi Requirements for myQ Devices
To connect successfully, ensure your network meets the following requirements:
- Broadcasts a 2.4GHz Wi-Fi network (myQ devices are not compatible with 5GHz-only routers)
- Uses WPA2 or WPA3 security
- Maintains a strong, stable Wi-Fi signal near the device
- Router firmware is updated to the latest version
Note: Firmware updates are managed through your router’s manufacturer app or your internet service provider—not the myQ app.
Finding Your Router Brand and Model
- On a label on the back or bottom of the router
- In your router’s admin settings (accessed by typing the router’s IP address in a web browser)
- In your Wi-Fi network name (SSID)
Router Compatibility Table
| Brand | Model | Version Tested | Issue | Resolution |
|---|---|---|---|---|
| CenturyLink | C4000XX Note: The last two characters will vary as there are 14 different variants of the C4000 router | Any | myQ Video Keypad, myQ Video Doorbell, and myQ Battery Camera may fail to connect and remain flashing green. | This cause of the issue is not with the myQ devices but from a combination of the C4000 router and CenturyLink service. Contact CenturyLink directly for assistance. |
| Arcadyan (T-Mobile) | KVD21 5G LTE Gateway | 1.00.18 | If the router is on the Firmware Version Tested (1.00.18), myQ Devices will not successfully connect to this router The latest Firmware (1.00.20) update will allow the router to broadcast BOTH a 2.4GHz and 5GHz Wi-Fi network. This will allow customers to connect 2.4GHz compatible devices to Wi-Fi without the need to piggyback. | If you are unable to update the router’s firmware, you can connect a compatible router to one of the LAN ports on the back of the KVD21. This process, known as “piggybacking,” will allow your myQ devices to connect successfully. |
| Starlink | Starlink Wi-Fi Router | 2024.05.31 | If the firmware is not current, myQ devices will not successfully connect to this router. | Ensure router firmware is updated to at least 2024.05.31. myQ Devices will connect with the default router settings on the firmware version specified above. |
| EERO | 6+ | v7.3.3-2 | myQ Devices may experience frequent disconnects until the Client Steering setting is disabled. |
Client Steering is a feature that directs your devices to different nodes based on their location within your home. However, environmental factors can sometimes cause the router to steer myQ devices to nodes that are too far away, leading to disconnections.For the best experience, please contact your ISP and request that this setting be disabled. |
| EERO | Pro 6E | v7.3.3-2 | myQ Devices may experience frequent disconnects until the Client Steering setting is disabled. | Client Steering is a feature that automatically directs your devices to different nodes based on their location within your home. However, environmental factors can sometimes cause the router to steer myQ devices to nodes that are too far away, leading to disconnections. For the best experience, please contact your ISP for help in disabling this feature. |
| Arris | SURFboard SBG6580 | v8.5 | Router defaults to incompatible security settings. | Update the router to WPA2 or WPA3 before connecting any myQ Wi-Fi devices. |
| Logitec | LAN-W300NRSB | 1.0.6.2 | This router is not compatible with myQ Wi-Fi Products. | Please purchase a compatible router to connect myQ Wi-Fi devices. |
| TP-Link | Deco M4 | v4.6 | myQ Devices may experience frequent disconnects until the Beamform setting is disabled. | Beamforming is a feature that focuses the router’s wireless signal strength towards your devices to improve Wi-Fi range. However, this feature can sometimes cause myQ devices to disconnect frequently. For the best experience, we recommend disabling this feature. |
| Linksys | E5400 | - | The built-in SPI firewall blocks all myQ Devices. No ability to change Firewall settings is present. | Disable the built-in SPI firewall in order to connect a myQ device to Wi-Fi. |
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