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Router Compatibility Issues & Workarounds for myQ Devices
Some routers, internet providers, and mesh Wi‑Fi systems may prevent a myQ device from connecting or cause it to disconnect after setup.
This guide lists known router compatibility issues that have been identified and the recommended solutions when available.
General Wi-Fi Requirements for myQ Devices
To connect successfully, ensure your network meets the following requirements:
- Broadcasts a 2.4GHz Wi-Fi network (myQ devices are not compatible with 5GHz-only routers)
- Uses WPA2 or WPA3 security
- Maintains a strong, stable Wi-Fi signal near the device
- Router firmware is updated to the latest version
💡See myQ Wi-Fi Network Requirements and Router Settings for more detailed information.
Find Your Router Model
Your router model number can typically be found:
- On a label on the bottom or back of the router
- In your router's mobile app
- In the router administration settings (accessed by typing the router’s IP address in a web browser)
- In documentation provided by your internet service provider
- Sometimes in your Wi-Fi network name (SSID)
Once you identify your router model, locate it in the list below.
Known Router Compatibility Issues and Solutions
If your router is listed below, follow the recommended solution.
| Brand | Model | Version Tested | Issue | How to Fix |
|---|---|---|---|---|
| CenturyLink | C4000XX Note: The last two characters will vary as there are 14 different variants of the C4000 router | Any |
These devices may fail to connect and remain flashing green:
|
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| Arcadyan (T-Mobile) | KVD21 5G LTE Gateway | 1.00.18 |
Devices will not connect on older firmware versions.
The latest Firmware (1.00.20) update will allow the router to broadcast BOTH a 2.4GHz and 5GHz Wi-Fi network. This will allow customers to connect 2.4GHz compatible devices to Wi-Fi without the need to piggyback. |
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| Starlink | Starlink Wi-Fi Router | 2024.05.31 | If the firmware is not current, myQ devices will not successfully connect to this router. |
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| EERO |
6+ and Pro 6E)
| v7.3.3-2 |
Devices may disconnect frequently.
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| Arris | SURFboard SBG6580 | v8.5 |
Router uses incompatible security settings by default.
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| Logitec | LAN-W300NRSB | 1.0.6.2 |
This router is not compatible with myQ devices.
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| TP-Link | Deco M4 | v4.6 | myQ Devices may experience frequent disconnects until the Beamform setting is disabled. |
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| Linksys | E5400 | - | The built-in SPI firewall blocks all myQ Devices. No ability to change Firewall settings is present. |
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Router Not Listed?
If your router is not listed above, there are currently no documented compatibility issues specific to that model.
Verify:
- Your network meets the myQ Wi‑Fi requirements
- 2.4 GHz Wi‑Fi is available
- WPA2 Personal or WPA3 Personal security is enabled
- Your router firmware is up to date
- The device has a strong Wi‑Fi signal
- Remain close to the myQ device during setup
See myQ Wi-Fi Network Requirements and Router Settings for additional troubleshooting and configuration guidance.
If the issue continues, contact your internet service provider or router manufacturer.
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