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Router Compatibility Issues & Workarounds for myQ Devices

Some routers, internet providers, and mesh Wi‑Fi systems may prevent a myQ device from connecting or cause it to disconnect after setup.
This guide lists known router compatibility issues that have been identified and the recommended solutions when available.

General Wi-Fi Requirements for myQ Devices

To connect successfully, ensure your network meets the following requirements:

  • Broadcasts a 2.4GHz Wi-Fi network (myQ devices are not compatible with 5GHz-only routers)
  • Uses WPA2 or WPA3 security
  • Maintains a strong, stable Wi-Fi signal near the device
  • Router firmware is updated to the latest version
💡See myQ Wi-Fi Network Requirements and Router Settings for more detailed information.

Find Your Router Model

Your router model number can typically be found:
  • On a label on the bottom or back of the router
  • In your router's mobile app
  • In the router administration settings (accessed by typing the router’s IP address in a web browser)
  • In documentation provided by your internet service provider
  • Sometimes in your Wi-Fi network name (SSID)
Once you identify your router model, locate it in the list below.

Known Router Compatibility Issues and Solutions

If your router is listed below, follow the recommended solution.
BrandModelVersion TestedIssueHow to Fix
CenturyLink C4000XX

Note: The last two characters will vary as there are 14 different variants of the C4000 router		Any
These devices may fail to connect and remain flashing green:
  • myQ Video Keypad
  • myQ Video Doorbell
  • myQ Battery Camera
  • myQ SecureView Garage Door Opener 
  • SecureView 3-in-1 Smart Lock 
  • This cause of the issue is not with the myQ devices but from a combination of the C4000 router and CenturyLink service. Contact CenturyLink directly for assistance.
Arcadyan
(T-Mobile) 		 KVD21 5G LTE Gateway1.00.18
Devices will not connect on older firmware versions.
 
If the router is on the Firmware Version Tested (1.00.18), myQ Devices will not successfully connect to this router

The latest Firmware (1.00.20) update will allow the router to broadcast BOTH a 2.4GHz and 5GHz Wi-Fi network. This will allow customers to connect 2.4GHz compatible devices to Wi-Fi without the need to piggyback.
  • Update the router firmware to the latest version
 
  • If you are unable to update the router’s firmware, you can connect a compatible router to one of the LAN ports on the back of the KVD21. This process, known as “piggybacking,” will allow your myQ devices to connect successfully.
StarlinkStarlink Wi-Fi Router2024.05.31If the firmware is not current, myQ devices will not successfully connect to this router.
  • Update the router to the latest firmware. 
    • Ensure router firmware is updated to at least 2024.05.31.
  • myQ Devices will connect with the default router settings on the firmware version specified above. 
EERO
6+ and Pro 6E)
v7.3.3-2
Devices may disconnect frequently.
  • Client Steering is a feature that directs your devices to different nodes based on their location within your home.
  • Environmental factors can sometimes cause the router to steer myQ devices to nodes that are too far away, leading to disconnections.
  • For the best experience, please contact your ISP and ask them to disable Client Steering.
ArrisSURFboard SBG6580v8.5
Router uses incompatible security settings by default.
  • Update the router to WPA2 or WPA3 before connecting any myQ Wi-Fi devices. 
LogitecLAN-W300NRSB1.0.6.2
This router is not compatible with myQ devices.
  • Use a different router that supports standard Wi‑Fi settings.
TP-LinkDeco M4v4.6myQ Devices may experience frequent disconnects until the Beamform setting is disabled. 
  • Beamforming is a feature that focuses the router’s wireless signal strength towards your devices to improve Wi-Fi range.
  • This feature can sometimes cause myQ devices to disconnect frequently.
  • Disable Beamforming in your router settings.
LinksysE5400-The built-in SPI firewall blocks all myQ Devices.

No ability to change Firewall settings is present.
  • Disable the built-in SPI firewall in order to connect a myQ device to Wi-Fi.

Router Not Listed?

If your router is not listed above, there are currently no documented compatibility issues specific to that model.
Verify:
  • Your network meets the myQ Wi‑Fi requirements
  • 2.4 GHz Wi‑Fi is available
  • WPA2 Personal or WPA3 Personal security is enabled
  • Your router firmware is up to date
  • The device has a strong Wi‑Fi signal
  • Remain close to the myQ device during setup
See myQ Wi-Fi Network Requirements and Router Settings for additional troubleshooting and configuration guidance.
If the issue continues, contact your internet service provider or router manufacturer.
 
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Router Compatibility Issues & Workarounds for myQ Devices