myQ Device Offline After Wi‑Fi or Router Change | How to Reconnect
This guide helps you reconnect an existing myQ device to Wi-Fi after changing your router, Wi-Fi name, password, or internet provider.
Only use this article if the device already appears in your myQ account and was previously connected.
Before You Start
Use This Article If:
- Your myQ device was previously connected and working
- You changed your Wi-Fi network name or password
- You replaced your router or internet provider
- Your device appears offline in the myQ app
Do Not Use This Article If:
- You are setting up a device for the first time
- You moved into a home with an existing myQ device
- You see Error 310 or “device is on another account”
See:
What You'll Need
- Your Wi-Fi network name and password
- Bluetooth enabled on your mobile device
- A ladder for some garage door opener models
- A paperclip or pin for some camera models
💡 Each myQ device must be reconnected separately.
Start in the myQ App
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Most devices reconnect directly through the myQ app.
You can also start reconnection from: |
Select Your Device
Wi-Fi Garage Door Opener
Reconnect Your Wi-Fi Garage Door Opener
Most garage door openers reconnect to Wi-Fi using the myQ app. The app will guide you through the correct steps for your model.
- Open the myQ app.
- Tap the offline garage door opener on the Home screen.
- Tap Update your Wi-Fi settings.
- Follow the instructions shown in the app.
If the App Asks You to Clear Wi-Fi Settings
Some older garage door openers must clear saved Wi-Fi settings before reconnecting.
- Use a ladder to access the opener motor.
- Locate the black adjustment button between the Up and Down arrows.
- Press and hold the adjustment button until the LED turns off.
- Return to the myQ app and tap Next.
- Continue following the in-app instructions.
If the App Asks You to Use the Learn Button
Some garage door opener models enter Wi-Fi setup mode using the Learn button.
- Press and release the Learn button on the opener motor three times.
- Return to the myQ app.
- Continue following the in-app instructions.
Finish Reconnection in the myQ App
- Tap Next in the app.
- If you hear a beep, tap Yes.
- If prompted:
- Apple: Tap Join to connect to the myQ-NNN network.
- Android: Select your home Wi-Fi network.
- Enter your Wi-Fi password.
- Tap Next.
- Tap Finish on the success screen.
✅ What success looks like: The opener appears online in the myQ app and responds to commands
If It Does Not Work
-
- Restart your router and mobile device.
- Confirm your router supports a 2.4 GHz Wi-Fi network.
- Move closer to the opener during setup.
- Retry setup once.
If reconnection still fails, review:
Recommended Router Settings for the myQ Wi-Fi Products - Wi-Fi Garage Door Opener | Wi-Fi Troubleshooting Guide
⚠️If your garage door opener does not appear in the app or you are setting it up for the first time, see Wi-Fi Garage Door Opener | Setup & Connect to Wi-Fi
Smart Garage Control, myQ Smart Garage Hub or myQ Garage
- Open the myQ app.
-
Go to Settings (gear icon) > Devices.
- Under HUBS, select the hub,
- Tap Change Wi-Fi Settings on the bottom of the screen.
- Follow the instructions in the myQ app to reconnect the hub to Wi-Fi.
Wi-Fi Reset
- Press and hold the Geart button on the hub.
- Release when the LED flashes blue.
Finish Reconnection in the myQ App
- Tap Next in the app
- If prompted, tap Pair or Connect
- Choose your home Wi-Fi network
- Enter your Wi-Fi password
- Tap Next
- Tap Finish on the success screen
The hub reconnects and appears online.
If It Does Not Work
- Confirm the hub still appears in Devices
- Restart your phone and router
- Retry the reconnect steps once
If the issue continues, note the LED color or pattern and continue to: Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi.
Integrated Camera
Reconnect the Device
- Open the myQ app.
- Go to Settings > Devices.
- Under Cameras, select the camera.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Press and hold the side button for 20 seconds.
- Wait for LED to flash blue
- Tap Next in the app
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the camera to Wi-Fi.
- Enable Bluetooth if prompted
- Select camera from discovered devices
- Select Wi-Fi network
- Enter password
- Complete setup
✅ What success looks like:
Camera appears online and live feed loads in the app.
If It Does Not Work
-
- Follow steps in How to forget a myQ Camera in Bluetooth Settings.
- Retry setup
- See: Integrated Camera Does Not Connect to Home Wi-Fi Network Overview
Smart Garage Camera
Reconnect the Device
- Open the myQ app.
- Tap the offline camera on the Home screen.
Or:
- Go to Settings > Devices.
- Under Cameras, select the camera.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Unplug the camera from power.
- Plug the camera back in.
- Use a reset pin to press and hold the reset button until the LED flashes.
- Release the button and wait for the camera to reboot.
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the camera to Wi-Fi.
- Select camera from discovered devices
- Select Wi-Fi network
- Enter password
- Complete setup
✅ What success looks like:
- Camera appears online
- Live feed loads in the app
If It Does Not Work
- You may see setup errors during reconnection. Exit the setup flow and confirm the camera is back online on the home screen.
- See How to forget a myQ Camera in Bluetooth Settings
- Retry setup
- See: Integrated Camera Does Not Connect to Home Wi-Fi Network Overview
Video Keypad
Reconnect the Device
- Open the myQ app.
- Tap the offline Video Keypad.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Remove and reinsert the battery.
- Press and hold the gray button until the LED flashes blue.
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the keypad to Wi-Fi.
- Enable Bluetooth if prompted
- Select Wi-Fi network
- Enter password
✅ What success looks like: Keypad appears online
If It Does Not Work
- Confirm Bluetooth is enabled on your phone.
- Retry setup once.
- Move closer to the keypad during setup.
Video Doorbell
Reconnect the Device
- Open the myQ app.
- Tap the offline Video Doorbell.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Press and hold the reset button on the back of the device.
- Release when the LED flashes blue.
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the doorbell to Wi-Fi.
- Enable Bluetooth if prompted
- Select Wi-Fi network
- Enter password
✅ What success looks like: Doorbell appears online
If It Does Not Work
- Confirm Bluetooth is enabled on your phone.
- Restart your phone and router.
- Retry setup once.
- See: myQ Video Doorbell | How to Set Up
Outdoor Battery Camera
Reconnect the Device
- Open the myQ app.
- Tap the offline camera.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Press and hold the reset button until the LED flashes blue.
- Release the button and wait for the camera to reboot.
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the camera to Wi-Fi.
- Enable Bluetooth if prompted
- Select Wi-Fi network
- Enter password
✅ What success looks like: Camera appears online and live feed loads
If It Does Not Work
- Confirm Bluetooth is enabled on your phone.
- Restart your phone and router.
- Retry setup once.
See: myQ Outdoor Battery Camera | How to Set Up
Wireless Chime
Reconnect the Device
- Open the myQ app.
- Tap the offline chime.
- Tap Update Wi-Fi Settings.
Enter Wi-Fi Setup Mode
- Press and hold the reset button until the LED flashes blue.
Complete Wi-Fi Connection
Follow the instructions in the myQ app to reconnect the chime to Wi-Fi.
✅ What success looks like:
The chime appears online.
If It Does Not Work
- Confirm Bluetooth is enabled on your phone.
- Retry setup once.
See: myQ Wireless Chime | Setup, Features, and Settings
If Reconnection Does Not Work
If reconnection fails:
- Confirm the device still appears on the Home screen and under Devices in the myQ app
- Restart your phone and router
- Retry the reconnect steps once
- Confirm your device is connected to a 2.4 GHz Wi-Fi network
- Move closer to the device during setup
If the issue continues, note the LED color or pattern and use the appropriate troubleshooting article below:
Additional Resources
If you've removed the device(s) from your account, see below to add them back.
- How to Connect a myQ Device to a Wi-Fi Network
- If you see Error 310 or “device is on another account,” or If the device was previously owned by someone else see: myQ Device Ownership | Moving, Taking Ownership, and Error 310 Help
- To manage shared access, see:How to Manage and Remove an Existing User from the myQ App
