Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Light is Solid Green
If the LED is solid green but your opener isn't showing up in the app, it means it's connected to your router but not added to your account. Follow these steps to fix the issue.
Check Your myQ Account
- Open the myQ app and check if your Wi-Fi Garage Door Opener appears on the home screen.
- If you don’t see it and share access within a household, you may be listed as a Co-owner or Household user. See Accept an Invitation and Switch between Accounts on myQ Users.
- If the opener is linked to an old email, update it. See How to Change the Email Address for a myQ Account.
- If you signed up using a Single Sign On (SSO) option, log in using the partner service your originally signed up with.
- If your opener is still missing, continue below.
Manually Add the Opener's Serial Number to Your myQ Account
- Open the myQ app.
- Follow the stpes based on your app version:
- If your app has a Gear Icon in the top right corner, tap the Gear Icon, Tap on Devices, Tap Add a new device.
- Or If your app has a Plus Sign on the bottom right corner of the home screen, Tap the + sign. Then tap Device.
- Tap Accessory.
- Select Internet Gateway.
- In the “What You Need” menu, check all boxes, then tap I’m Ready.
- If the app prompts you to access your camera, tap OK and enable the camera for the myQ app when redirected to your mobile device settings.
- Enter your Serial Number or if prompted, allow camera access to scan the myQ serial number and tap Done.
- The serial number is located on the garage door opener beside the up and down arrows and learn button. For ceiling installed units, this is the same side as the hanging wire.
- Name your device and confirm it is added to your account.
If the LED is still solid green and your device does not appear on the home screen, continue to troubleshoot below.
Factory Reset the Garage Door Opener
Perform a factory reset to clear any previous settings. See How to Factory Reset a myQ Device. Once the reset is complete, continue below.
Reconnect Your myQ Garage Door Opener to Wi-Fi
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Keep your mobile device near the opener.
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Follow the steps here: Connect myQ Wi-Fi Garage Door Opener to Wi-Fi.
Watch for LED color changes: During the setup process, monitor the colors of the LED on your myQ Garage Door Opener for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further. See Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview.
Additional Support
For issues with the myQ app not opening or closing the Wi-Fi Garage Door Opener, see myQ App Won't Open or Close Garage Door
