myQ Video Keypad | Frequently Asked Questions (FAQs)
This guide will answer many common questions about the myQ Video Keypad.
What does the myQ Video Keypad do?
- Assign unique PINs for family, guests, or service providers
- Live stream HD video
- Receive real-time notifications
- View access history
Does the myQ Video Keypad require a Wi-Fi connection?
What happens if I lose Wi-Fi connection?
If your myQ Video Keypad is already set up and paired directly to a Chamberlain garage door opener, you will still be able to activate your garage door with the use of a previously created 4–8-digit PIN. However, you will be unable to stream/record video, view battery life, or make any changes to device settings until the Wi-Fi connection is restored.
How can I improve my Wi-Fi connection to the myQ Video Keypad?
- The myQ Video Keypad must be within 50 feet of your Wi-Fi router.
- If the Wi-Fi signal near the Video Keypad is weak, try moving your router closer to your garage to minimize interference from walls and other objects.
- If bringing your router closer does not improve the signal, check if it is connected to a dedicated 5GHz home network. You may experience an improvement by switching to a 2.4GHz connection instead.
- Please see How to Reconnect to myQ after Changing your Router or Settings for step-by-step instructions on updating current home network settings.
- If you continue to experience issues with a low signal, a Wi-Fi extender may be needed.
What Wi-Fi networks are compatible?
How long does it take to charge the battery for the myQ Video Keypad?
How do I remove the battery from the myQ Video Keypad?
See the guide Install and Remove the Battery on the myQ Video Keypad
How can I extend battery life?
- Use the Battery Saver feature. See How to Use the myQ Video Key Pad Battery Saver Feature.
- Set the motion sensitivity to low.
- Ensure a strong Wi-Fi signal. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
Is the battery covered under warranty?
Yes. The battery is covered under a 1-year warranty. A new battery can be purchased for $34.99.
Can the myQ Video Keypad be connected to an electrical outlet instead of using the battery?
Yes, the Video Keypad can be connected directly to an electrical outlet with the Hardwire Kit. Part number MYQ-KH1VXXW.
How do I add or manage PINs for additional myQ Video Keypads?
See myQ Video Keypad PIN Management.
Can I set custom Guest PINs?
Your Video Keypad allows homeowners to create Quick Pass PINs for guests.
- Access your Video Keypad settings page.
- Tap the PINs tab.
- Choose New Quick Pass.
- Select your preferred access period:
- Temporary: Unlimited access between a Start and End time/date.
- Recurring: Ongoing access, restricted to selected days and timeframes.
- Enter the name of the guest.
- Enter the PIN code you would like to assign.
- Share the Quick Pass PIN with your guest.
Can I talk to guests via the myQ Video Keypad?
Yes, the myQ Video Keypad offers 2-way audio via the in-app live stream and call feature functions.
Will my garage door opener work with the myQ Video Keypad?
The myQ Video Keypad is compatible with LiftMaster, Chamberlain, Craftsman, Raynor, and AccessMaster garage door openers manufactured after 1993.
Can I open or close my garage door using the app?
Remote operation of the door is only available if you have a myQ Wi-Fi Garage Door Opener or Smart Garage Control Hub connected to the myQ app. The Video Keypad does not enable remote operation via the app only local access using PINs on the keypad.
Does it support in-garage delivery from Amazon or Walmart?
In-garage delivery from our retail partners (Amazon Key and Walmart+ InHome) is only available if your keypad is paired to either a myQ-connected garage door opener or Smart Garage Control Hub. If connected to a supported opener or hub, the myQ Video Keypad can enhance your in-garage delivery experience by capturing who comes in and out of your garage.
Can I control multiple garage door openers?
No, the myQ Video Keypad will control a single residential garage door opener.
What are the key product specifications and features?
- Real-time Motion and Activity Alerts
- Advanced Motion Detection
- 1080p HD Video with Night Vision
- 160° Diagonal Wide-Angle View
- Personalized Guest Access
- 2-way Audio
- Illuminated Keypad Backlighting
What comes in the box?
- myQ Video Keypad
- Rechargeable Battery
- USB Charging Cable
- 20° Mounting Bracket
- Mounting Screws (Qty. 2)
- Wall Anchors (Qty. 2)
- Security Screw
Can I purchase additional accessories that are not included in the box?
Yes, the following accessories below can be purchased in addition to what comes packaged in with your myQ Video Keypad:
- Rechargeable Battery
- Custom Angle Swivel Mount
Is it suitable for outdoor environments?
The myQ Video Keypad is tested to operate at -4°F to 122°F (-20°C to 50°C) and is water resistant with an IP55 rating.
What will the myQ Video Keypad record?
The myQ Video Keypad will record motion event activity in the proximity of your garage door once the camera is triggered by either a person or object within view.
Am I able to store recorded event footage for later viewing?
Your purchase of the myQ Video Keypad comes with a free 30-day trial of our myQ Video Storage Plan, which includes access to the last 7-days of your motion event recordings. If you choose to continue with a subscription after your trial, you will maintain access to video recording history and other premium features.
Can I change my motion detection settings within the myQ app?
There are 5 motion sensitivity settings available within the myQ app for your Video Keypad (Lowest, Low, Medium, High, and Highest). Lower settings will reduce motion detection and enable your device to optimize battery performance. To change your motion settings, you can use the following steps:
- Access your Video Keypad settings page
- Tap the Motion Detection tab
- Toggle the Motion Sensitivity menu to select your preferred settings
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