Smart Garage Hub | Unable to Connect to Wi-Fi and LED Light Blinking Blue

This guide will help you troubleshoot situations where your Smart Garage Hub or Smart Garage Control won’t connect to Wi-Fi and the LED is blinking blue.

When the hub is powered and working normally, the LED will go through a series of blinks before turning solid green to confirm a successful Wi-Fi connection. If the LED is blinking blue, the hub is either ready to start Wi-Fi setup or was unable to connect to your home network during a setup attempt.

myQ Smart Garage Hub LED light blinking blue Smart Garage Control Blinking Blue

Before You Begin

Confirm if the app has provided any Error Codes.
- If yes, see: myQ Error Codes and How to Resolve Them.
A ladder may be required to complete troubleshooting.
Ensure you have the correct home Wi-Fi network password.
Ensure you have a strong 2.4GHz Wi-Fi network signal in the garage.

Troubleshooting Steps

Open the myQ app and confirm that setup was started.
- If not, begin setup and keep your phone near the hub.
  - For help see: Smart Garage Hub | How to Set Up in the myQ App & Connect to Wi-Fi.
- If setup was started, go to the next step.
Check the Wi-Fi password
- If the password was copied and pasted, try typing it manually.
  (Pasting can sometimes include hidden spaces or characters.)
- If unsure of your network password:
  - Look for a label on your router.
  - Contact your internet service provider if the password was changed.
3. Move closer to the hub
- Your phone must stay close to the hub during setup.
  Distance or interference can cause setup to fail.
4. Restart setup
- In the myQ app, restart the Wi-Fi setup process.
- Watch the LED:
  - If it turns solid green, setup was successful.
  - If it blinks another color, go to the matching guide in the chart listed here: Smart Garage Hub | Device Shows Offline or Unable to Connect to Wi-Fi