Reconnect your Garage Door Opener to a myQ Smart Device

When you clear the memory of your garage door opener or replace the receiver/logic board, it erases all programmed remote controls and keypads from your opener. This also removes the remote code the myQ Smart Garage Hub or Smart Garage Control uses to control the garage door. As a result, the door will not activate from the myQ app and may appear in "Monitor Door Only" mode without being recognized as such. To restore functionality, follow the steps below to re-pair your garage door opener to the hub.

If the app displays "Monitor Door Only", see Monitor Door Only Mode.
 

Steps to Delete and Re-pair the Door Sensor

Delete the Currently Paired Door Sensor 

1. Open the myQ app.
2. Access Device Settings:
   • If your app has a Gear Icon in the top right corner, tap the Gear Icon.
   • If your app shows your Initials in the top left corner, tap your Initials. 
3. Tap Devices.
4. Select the hub associated with the device.
5. Find the door sensor you want to delete:
   • Apple: Press and hold the device that you want to delete, then Swipe Left.
   • Android: Press and hold the device that you want to delete, until you get a pop up.
6. Tap Delete then tap Yes, delete.

Add the Sensor and Pair to the Opener

1. Open the myQ app.
2. Access Device Settings:
   • If your app has a Gear Icon in the top right corner, tap the Gear Icon.
   • If your app shows your Initials in the top left corner, tap your Initials. 
3. Tap Devices.
4. Tap the plus(+) sign or Add a new device.
5. Select Accessory.
6. Tap Door Sensor.

7. Remove the tab in your door sensor and tap Next.
   • Note: The tab will be located in the upper left corner of the door sensor if it hasn't already been removed.
8. Test your door sensor by pressing the button as shown in the app, tap Next.
9. Go through the steps to pair your door sensor to your hub, tap Next.
10. Press and release the button on the door sensor.
    • The Smart Garage Hub or Smart Garage Control will beep and flash.
    • If it doesn't, troubleshoot the door sensor. See: How to Test the Door Sensor.

7. Tap Next on the door sensor is paired screen.
8. Follow the in-app steps or watch the video to install the door sensor.
   • Tap Next for each install instruction.
9. Pair to the Motor:
   • Tap Next on the Pair to Motor screen.
10. Read the warning and click Next.
11. Use a ladder to access your garage door motor and tap Next.
12. Select the brand of your garage door opener.
13. Locate your learn/program button and tap Found It.
    • If prompted, select the color of your learn/program button.
    • Chamberlain, LiftMaster and Craftsman openers that have a PURPLE learn button can sometimes appear BROWN. If your learn button looks BROWN, choose the PURPLE button option when going through the in-app setup.
14. Press and quickly release the program/learn button on your garage door opener motor head and tap Next.
    • This will cause your garage door opener to move.
15. When the opener is paired, tap Next.
16. Name your garage door and tap Next.
17. Mount the Smart Garage Hub or Smart Garage Control.
    • Tap Next for each install instruction.
18. Tap Finish when you have successfully installed the hub.
19. Tap the garage door in the app to activate the door.