How to Factory Reset a myQ Device

Resetting your myQ device can help resolve setup issues or connection problems. A factory reset restores the device to its original settings, as if it were brand new. Follow the steps below based on your device type.

When to Factory Reset Your myQ Device

You should reset your myQ device in the following cases:

• You're setting up a used myQ device
• You've moved into a home with an existing myQ device
• You're unable to access the myQ account the device is linked to
• You're having trouble setting up the device
• You received Error 310: “That device is on another user’s account. Unable to add (310)” 

About Error 310

When you see Error 310, it means your myQ serial number is already linked to another account. A myQ device can only be added to one account at a time.

Common causes include:

• The device was previously owned or installed
• You moved into a home with an existing myQ system
• You used a different email address to register the device
• You no longer have access to the previous myQ account

How to fix it:
To clear the device from the old account, perform a factory reset using the steps below. This will remove the link to the previous account and allow you to register the device under your account.

Factory Reset Instructions

Follow the reset steps for your device type.
Performing these steps will also clear the device from any previous myQ account.

Internet Gateway	myQ Garage	Smart Garage Hub
Smart Garage Control	Wi-Fi Garage Door Opener	myQ Integrated Camera
myQ Smart Cameras	myQ Video Keypad	myQ Outdoor Battery Camera
myQ Video Doorbell	myQ Wireless Chime

Internet Gateway

1. Unplug the AC adapter from the gateway.
2. With a safety pin or paper clip, press and hold the reset button on the side of the gateway.
3. While holding the reset button, plug the AC adapter back.
4. Keep holding down the reset button until the yellow LED light blinks.
5. Set up the device again in the myQ app. See How to Setup an Internet Gateway in the myQ App.
   
   

myQ Garage, Smart Garage Hub, or Smart Garage Control

1. Press and hold the Settings button (gear icon) on the side of the hub until the blue LED blinks, then release.
2. While the blue LED is blinking, press and hold the Settings button (gear icon) again until the blue LED pauses then blinks or beeps.
3. Set up the device again in the myQ app. See How to Connect a myQ Device to a Wi-Fi Network.
   
   

Wi-Fi Garage Door Opener

Performing a factory reset on the garage door opener will erase all programmed remote controls, keyless entry devices, myQ devices, and HomeLink connections. You will need to reprogram these after completing the reset.

Yellow Learn Button

1. Press and hold the yellow learn button, the LED light next to it will turn on.
2. Continue to hold until the LED light turns off, then release.
3. Immediately press and hold the button again, until the LED light turns off again.
4. Immediately press and hold the button a 3rd time, until the LED light turns off.
   • You will hear 3 consecutive beeps indicating the reset was successful.
5. After you have completed these steps, reconnect the opener. See Connect myQ Wi-Fi Garage Door Opener to Wi-Fi to set up.

All Other Learn Button Colors 

1. Press and hold the learn button, the LED light next to the learn button will come on.
2. Continue to hold until the LED light turns off, then release.
3. After the reset, reprogram your remote controls, keypads, and other accessories as needed. 
   
   

myQ Integrated Camera

Completing the steps below will remove the camera's Wi-Fi settings and disconnect it from the associated myQ account.

1. Open the myQ Integrated Camera to expose the lens.
2. Locate the reset button on the side of the camera.
3. Press and hold the reset button for 5 seconds.
   • Ensure you are firmly holding the reset button down and use a safety pin if needed.
4. Wait for the blue LED above the lens to start flashing. 
5. Set up the camera again in the myQ app. See How to Set Up a Garage Door Opener with Integrated Camera in the myQ App.

Note: If the camera does not have a reset button or the above steps do not reset the camera, complete a triple clear of the garage door opener. See Wi-Fi Garage Door Opener steps for instruction.

myQ Smart Cameras

Completing the steps below will remove the camera's Wi-Fi settings and disconnect it from the associated myQ account.

Smart Garage Camera 1 (myQ-SGC1WLM or myQ-SGC1WCH)

Note: If the camera was previously paired with Bluetooth, unpair it from your mobile device's Bluetooth settings.

1. Open the the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it.
   • If your app shows your Initials in the top left corner, tap them.
3. Tap Devices or Device Management.
4. Delete the camera from the device list.
   • iOS: Swipe left and tap Delete.
   • Android: Press and hold the device. Then tap Delete.
5. Locate the pinhole near the side of the camera.
6. With a safety pin or paper clip, press and hold the reset button on the side of the camera for at least 10 seconds.
   • After releasing the reset button, you will see a white LED followed by a flashing blue LED above the camera lens, confirming the reset.
7. Set up the camera again in the myQ app. See How to Set Up the myQ Smart Garage Camera in the myQ App
   
   

Smart Garage Camera 2 (myQ-SGC2WCH, myQ-C23AXXW or myQ-C23ACXW), Indoor Camera (myQ-C13AXXW or myQ-C13ACXW), and Outdoor Cameras (myQ-C43AXXW)

1. Open the the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it.
   • If your app shows your Initials in the top left corner, tap them.
3. Tap Devices or Device Management.
4. Delete the camera from the device list.
   • iOS: Swipe left, and tap Delete.
   • Android: Press and hold the device. Then tap Delete.
5. Locate the pinhole near the side of the camera.
6. With a safety pin or paper clip, press and hold the reset button on the side of the camera for at least 10 seconds.
   • After releasing the reset button, you will see a white LED followed by a flashing blue LED above the lens, indicating the reset was successful.
7. Set up the camera again in the myQ app. See How to Set Up the myQ Smart Garage Camera in the myQ App
   
   

myQ Video Keypad

1. Open the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it. 
   • If your app shows your Initials in the top left corner, tap them. 
3. Tap Devices or Device Management.
4. Under Hubs, locate your Video Keypad.
   • iOS: Swipe left and tap Delete.
   • Android: Press and hold, and tap Delete.
5. Tap Yes, to confirm you intend to delete your Video Keypad from the myQ app.
6. On the Reset Your Device screen, follow the instructions to complete the factory reset process.
   • This will require you to remove the Video Keypad from the wall to access the Factory Reset button on the back.
7. Set up the camera again in the myQ app. See How to Set Up a myQ Video Keypad in the myQ App.

MyQ Outdoor Battery Camera

Models: myQ-C39VXXW, myQ-C39VCXW

1. Open the the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it. 
   • If your app shows your Initials in the top left corner, tap them.
3. Tap Devices or Device Management.
4. Delete the camera from the device list.
   • For IOS: Swipe left, and tap Delete.
   • For Android: Press and hold the device. Then tap Delete.
5. Press and hold the reset button on the bottom of the camera until the LED turns solid red.
   • 
   • After releasing the reset button, you will see a solid white LED followed by a blinking blue LED above the lens, indicating the reset was successful.
6. Set up the camera again in the myQ app. See myQ Outdoor Battery Camera | How to Set Up

myQ Video Doorbell

1. Open the the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it.
   • If your app shows your Initials in the top left corner, tap them. 
3. Tap Devices or Device Management.
4. Delete the doorbell from the device list.
   • For IOS: Swipe left, and tap Delete.
   • For Android: Press and hold the device. Then tap Delete.
5. Remove the doorbell from the mounting bracket:
   • Using a Phillips #1 screwdriver, remove the security screw located at the bottom of the doorbell mounting frame.
   • Push up from the bottom of the doorbell and firmly pull up and out toward you to detach it.
   • 
6. Reset the doorbell:
   • Press and hold the reset button on the back of the doorbell until the LED turns solid red.
   • 
   • After releasing the reset button, you will see a solid white LED followed by a blinking blue LED above the lens, indicating the reset was successful.
7. After you have completed these steps, see How to Set Up a myQ Video Doorbell

myQ Wireless Chime

Models: MYQ-W11AXXW

1. Open the the myQ app.
2. Access settings: 
   • If your app has a Gear Icon in the top right corner, tap it. 
   • If your app shows your Initials in the top left corner, tap them.
3. Tap Devices or Device Management.
4. Delete the chime from the device list.
   • For IOS: Swipe left, and tap Delete.
   • For Android: Press and hold the device. Then tap Delete.
5. Press and hold the reset button on the side of the chime until the LED turns solid red.
   • After releasing the reset button, you will see a solid white LED followed by a blinking blue LED, indicating the reset was successful.
6. Set up the chime again in the myQ app. See myQ Wireless Chime | Setup, Features, and Settings