myQ Wireless Chime | Frequently Asked Questions

What should I do before setting up the chime?

• Update the myQ app to the latest version so the Wireless Chime appears in the device list under Accessories.
• Ensure Bluetooth is enabled on your mobile device.
• Confirm your home Wi-Fi network is 2.4 GHz.
• Plug the chime into a working 120V outlet before setup

Should I be inside when connecting the chime?

Why can’t I add the Wireless Chime in the myQ app?

• The Bluetooth connection may have timed out. Press and hold the reset button until the LED turns solid blue, then release. The LED will return to blinking blue.
• Make sure you are selecting myQ Wireless Chime from the device setup screen under Accessories.
• Confirm you are using the correct Wi-Fi password and connecting to a 2.4 GHz network.
• If the chime is still linked to a previous owner’s account, perform a factory reset. See: How to Factory Reset a myQ Device

Setup instructions are covered in the article: myQ Wireless Chime | Setup, Features, and Settings

I’m not able to hear my chime

• Confirm the chime is plugged into a working outlet.
• Check that the LED is solid green, indicating a Wi-Fi connection.
• Adjust the volume level in the chime settings.
• Make sure a compatible device (Video Doorbell, Smart Lock, or Video Keypad) is connected on your myQ account and the button was pressed.
• Move your router closer or use a Wi-Fi extender to improve signal strength.
• Check that Quiet Hours or Snooze is not enabled in the chime settings.
• If the device was added after the chime, go to chime settings and assign a chime sound.

Why doesn’t the chime ring when someone presses the button?

• The chime has a 30-second delay between button presses. Only press once every 30 seconds if unanswered.
  • The doorbell and lock will sound even if pressed again, but the wireless chime will not.
  • The Video Keypad does not make a sound when the call button is pressed.
• Confirm the chime is connected to Wi-Fi (solid green LED).
• Make sure the button was fully pressed in the middle and not stuck.
• If the issue continues, perform a factory reset by holding the reset button until the LED turns red, then release. The LED will return to blinking blue. See: myQ Wireless Chime | Setup, Features, and Settings to setup again after resetting. 

Can I use a wireless chime if my doorbell is connected to an indoor chime?

What do the different lights mean on the chime?

Will myQ devices work with other wireless chimes?