Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid Blue
When attempting to connect a myQ Smart Garage Camera to your home Wi-Fi network, the LED indicator will go through a sequence of flashes before the LED turns solid green to confirm the connection. Each step of the sequence indicates what the camera is attempting to do, and how you approach troubleshooting depends on the LED light's behavior and color.
A solid blue LED means your myQ Smart Garage Camera was unable to connect to your home Wi-Fi network.
Before you begin:
- Check if the app shows any Error Codes.
- If so, see myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete setup.
- Ensure you have your home Wi-Fi network password.
myQ Smart Garage Camera Has Solid Blue LED
- Confirm you have a strong Wi-Fi signal.
- Make sure your mobile device is connected to the Wi-Fi network. Hold the mobile device in the place where the myQ product will be installed and check your Wi-Fi strength.
- If the Wi-Fi signal is weak, see: Improve myQ Device Wi-Fi Signal Strength.
- If the Wi-Fi signal is strong, continue to step 2.
- Forget the myQ Smart Garage Camera in your mobile phone settings.
- For Apple:
- On your phone, tap Settings.
- Tap Bluetooth.
- Find the myQ Smart Garage Camera in the list. It will start with SGC.
- Tap the blue "i" icon (
) to the right of the myQ Smart Garage Camera.
- Tap Forget this Device.
- For Apple:
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- Once the myQ Smart Garage Camera has been forgotten from Bluetooth settings, continue to step 3.
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- For Android:
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- On your phone, tap Settings.
- Tap Connections.
- Tap Bluetooth.
- Find the myQ Smart Garage Camera in the list. It will start with SGC.
- Tap the Gear icon to the right of the Camera.
- Tap Unpair.
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- Once the myQ Smart Garage Camera has been forgotten from Bluetooth settings, continue to step 3.
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- Power cycle the myQ Smart Garage Camera
- Disconnect and reconnect the power cord to the camera and to the outlet.
- Wait 40 seconds for the LED status to complete updating.
- If the LED is still solid blue, continue to step 4.
- If the LED is flashing blue, continue to step 5.
- Perform a factory reset on the myQ Smart Garage Camera.
- See: How to Factory Reset a myQ Device.
- After the reset is complete, continue to step 5.
- Follow the in-app setup process to connect your myQ Smart Garage Camera.
- Keep your mobile device near myQ Smart Garage Camera then see How to Set Up the myQ Smart Garage Camera in the myQ App.
Note: During the setup process, monitor the status of the LED on your myQ Smart Garage Camera for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further and see Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.
