Unable to Connect the Wi-Fi Garage Door Opener to Wi-Fi Network and LED Lights Blinks Blue and Green
When attempting to connect a myQ Wi-Fi Garage Door Opener to your home network, the LED indicator lights will go through a sequence of blinks before the LED turns solid green to confirm connection. Each step of the sequence indicates what the myQ Wi-Fi Garage Door Opener is attempting to do, and how you approach troubleshooting depends on the LED behavior and color.
A Blinking blue and green LED indicates that your myQ Wi-Fi Garage Door Opener was unable to connect to your home’s Wi-Fi network.
Note: If a Virtual Private Network (VPN) is being used to connect a myQ device, the speed of the connection may be weak and could impact the myQ device connection. If a VPN is being used, we suggest choosing one that allows protection of the Wi-Fi network without affecting speed.
Before You Begin
- Confirm if the app has provided any Error Codes.
- If so, see: myQ Error Codes and How to Resolve Them.
- A ladder may be required to complete troubleshooting.
- Ensure you have your home Wi-Fi network password.
- Ensure you have a strong 2.4GHz Wi-Fi network signal in the garage.
Wi-Fi Garage Door Opener LED Light is Blinking Blue and Green
- Verify if there have been any changes to the network settings, password, or provider.
- If yes, see: How to Reconnect to myQ after Changing your Router or Settings.
- If no, continue step to 2.
- Confirm you have a strong Wi-Fi signal.
- Make sure your mobile device is connected to the Wi-Fi network. Hold the mobile device in the place where the myQ Wi-Fi Garage Door Opener will be installed and check your Wi-Fi strength.
- If the Wi-Fi signal is weak, see: Improve myQ Device Wi-Fi Signal Strength.
- If the Wi-Fi signal is strong, continue to step 3.
- Disconnect and then reconnect the power to your myQ Garage Door Opener.
- If you have a backup battery, disconnect the AC power cord from the outlet first. Once the AC power cord is disconnected from the outlet, disconnect the backup battery.
- To power the unit back on, reconnect the backup battery first if applicable. Once the backup battery is reconnected, plug the AC power cord back into the outlet.
- The LED status should go to solid green to confirm the device is online.
- If the LED stays blinking blue and green, continue to step 4.
- Disconnect then reconnect the power to your router.
- Once the internet is reconnected, disconnect and reconnect the power to your myQ Garage Door Opener once more.
- If you have a backup battery, disconnect the AC power cord from the outlet first. Once the AC power cord is disconnected from the outlet, disconnect the backup battery.
- To power the unit back on, reconnect the backup battery first if applicable. Once the backup battery is reconnected, plug the AC power cord back into the outlet.
- The LED status should go to solid green to confirm the device is online.
- If the LED status does not go to solid green, continue to step 5.
- Clear the Wi-Fi setting by holding down the black adjustment button in between the arrows on the unit until the LED goes out or 3 consecutive beeps are heard.
- Follow the in-app process to update the Wi-Fi settings on your myQ Garage Door Opener and ensure your mobile device is close to your myQ Garage Door Opener.
- See: How to Reconnect to myQ after Changing your Router or Settings.
- If your myQ Garage Door Opener continues to display a blinking blue and green LED, verify if MAC address filtering is enabled on your router and see other Recommended Router Settings for the myQ Wi-Fi Products. If your router does have MAC Address Filtering enabled, we suggest adding the Garage Door Openers MAC address to your router's allowed MAC Address list.
Note: During the setup process, monitor the status of the LED on your myQ Garage Door Opener for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further. See Unable to Connect Wi-Fi Garage Door Opener to Wi-Fi Overview.
