Unable to connect the Garage Door Opener's Integrated Camera to my home Wi-Fi network and LED is Solid White
When attempting to connect a myQ Integrated Camera to your home network, the LED indicator will go through a sequence of flashes before the LED light turns solid green to confirm connection. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LEDs’ behavior and color.
A solid white LED means that the myQ Integrated Camera is powering up. The LED will stay illuminated for up to 40 seconds while the camera prepares for setup. Once it is ready for setup, the LED will begin to flash blue.
- Verify the generation of myQ Integrated Camera that you are setting up or troubleshooting.
- Generation 1 – this camera can swivel 360 degrees and has a reset button built into the side of the camera. See image below.
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- Generation 2 – this camera cannot swivel and does not have a reset button built into the side of the camera. For this camera, follow the steps for Integrated Camera Does Not Connect to Home Wi-Fi Network as the garage door opener and camera connect as one device.
- A ladder may be required to complete setup.
Important Note: The steps below are only for generation 1 myQ Integrated Cameras. Ensure you have reviewed the Before you begin section to confirm the generation of the camera.
Integrated Camera has a Solid White LED
- Power cycle the myQ Integrated Camera by closing it and reopening it after 10 seconds.
- Wait 40 seconds for the LED status to complete updating.
- Check the status of the LED.
- If the LED is flashing blue, see: How to Set Up the Integrated Camera in the myQ App.
- If the LED is solid green, your camera is back online.
- If the LED is still solid white, continue step 3.
- Perform a factory reset on the myQ Integrated Camera.
- Make sure you have a Generation 1 camera. See: Before you begin.
- See *How to Factory Reset a myQ Device
- Once the reset is complete, continue to step 4.
- Check the status of the LED after reset.
- If the LED is flashing blue, see: How to Set Up the Integrated Camera in the myQ App.
- If the status of the LED continues to be solid white, replace the myQ Integrated Camera.
Note: If you still can't connect to your home Wi-Fi network, please double check the color of the integrated camera's LED indicator light and reference Integrated Camera Does Not Connect to Home Wi-Fi Network for additional troubleshooting information.
Troubleshooting Guide for Maintaining Your myQ Smart Garage Door Opener Connection
