How to Factory Reset a myQ Device

Factory Reset Steps

Yellow & white LEARN button models

1. Press and hold the yellow or white LEARN button — the LED light next to it will turn on.

   

2. Continue to hold until the LED light turns off, then release.
3. Immediately press and hold the button again, until the LED light turns off again.
4. Immediately press and hold the button a third time, until the LED light turns off.
   • You will hear three consecutive beeps indicating the reset was successful.

All other LEARN button colors

1. Press and hold the LEARN button — the LED light next to the LEARN button will come on.
2. Continue to hold until the LED light turns off, then release.

✅ What success looks like:

• Wi-Fi settings are removed
• Device removed from account
• Accessories no longer operate the opener until reprogrammed

If the reset does not work:

• Retry the reset steps slowly from the beginning
• Confirm the opener has power
• Confirm correct LEARN button

If the opener does not respond: unplug the opener for 30 seconds (disconnect battery backup power too, if your opener has one), then restore power and retry.

Next step: reconnect the opener in the myQ app. See Connect myQ Wi-Fi Garage Door Opener to Wi-Fi. Reprogram remotes, keypads, and HomeLink after setup is complete.

Factory Reset Steps

1. Press and hold the Settings button (gear icon) on the side of the hub until the blue LED blinks.
2. Release the button.
3. While the blue LED is blinking, press and hold the Settings button (gear icon) again until the blue LED pauses then blinks, or the hub beeps.
4. Release the button.

✅ What success looks like:

• LED changes or hub beeps
• Wi-Fi settings are removed
• Device is removed from the current myQ account

If the reset does not work:

• Confirm the hub has power
• Retry the steps once
• Ensure you are pressing the Settings button, not the Test button

If the LED never changes, unplug the hub for 10 seconds, plug it back in, and retry.

Next step: set up the hub in the myQ app. See How to Connect a myQ Device to a Wi-Fi Network.

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙ (gear icon) in the bottom-right corner.
3. Tap Devices & automations.
4. Locate your Video Keypad, tap the trash can icon, and tap Yes to confirm you intend to delete it from the myQ app.
5. On the Reset Your Device screen, follow the instructions to complete the factory reset process.
   • This will require you to remove the Video Keypad from the wall to access the Factory Reset button on the back.

✅ What success looks like:

• LED behavior changes
• Device is ready to pair again

If the reset does not work:

• Confirm the battery is charged
• Remove and reinstall the battery
• Retry the reset

Next step: set up the video keypad again in the myQ app. See How to Set Up a myQ Video Keypad in the myQ App.

Completing the steps below will remove the camera's Wi-Fi settings and disconnect it from the associated myQ account.

Factory Reset Steps

1. Open the myQ Integrated Camera to expose the lens.
2. Locate the reset button on the side of the camera.
3. Press and hold the reset button for 5 seconds.
   • Firmly hold the reset button down, and use a safety pin if needed.
4. Wait for the blue LED above the lens to start flashing.

✅ What success looks like:

• Blue LED flashes above the camera lens
• Camera Wi-Fi settings are removed
• Camera disconnects from the previous myQ account

Next step: set up the camera again in the myQ app. See How to Set Up a Garage Door Opener with Integrated Camera in the myQ App.

Completing the steps below will remove the camera's Wi-Fi settings and disconnect it from the associated myQ account.

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙ (gear icon) in the bottom-right corner.
3. Tap Devices & automations.
4. Select the camera.
5. Tap the trash can icon and confirm removal.
6. Locate the pinhole near the side of the camera.
7. With a safety pin or paper clip, press and hold the reset button on the side of the camera for at least 10 seconds.
   • After releasing the reset button, you will see a white LED followed by a flashing blue LED above the camera lens, confirming the reset.

✅ What success looks like:

• LED turns solid white
• LED changes to flashing blue
• Camera is ready for setup again

If the app cannot find the camera afterward, restart Bluetooth on the phone and retry setup near the router.

Next step: set up the camera again in the myQ app. See How to Set Up the myQ Smart Garage Camera in the myQ App.

Battery-powered outdoor security camera that connects to the myQ app.

Models: myQ-C39VXXW, myQ-C39VCXW

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙ (gear icon) in the bottom-right corner.
3. Tap Devices & automations.
4. Select the camera, tap the trash can icon, and confirm removal.
5. Press and hold the reset button on the bottom of the camera until the LED turns solid red.

   

   • After releasing the reset button, you will see a solid white LED followed by a blinking blue LED above the lens, indicating the reset was successful.

✅ What success looks like:

• LED changes from solid white to blinking blue
• Camera is ready for setup again

Next step: set up the camera again in the myQ app. See myQ Outdoor Battery Camera | How to Set Up.

Smart doorbell camera that provides video monitoring and visitor notifications.

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙ (gear icon) in the bottom-right corner.
3. Tap Devices & automations.
4. Select the doorbell, tap the trash can icon, and confirm removal.
5. Remove the doorbell from the mounting bracket:
   • Using a Phillips #1 screwdriver, remove the security screw located at the bottom of the doorbell mounting frame.
   • Push up from the bottom of the doorbell and firmly pull up and out toward you to detach it.

   

6. Reset the doorbell:
   • Press and hold the reset button on the back of the doorbell until the LED turns solid red.

   

   After releasing the reset button, you will see a solid white LED followed by a blinking blue LED above the lens, indicating the reset was successful.

✅ What success looks like:

• LED changes from solid white to blinking blue
• Doorbell is ready for setup again

If the reset does not work:

• Confirm the doorbell has power

Next step: set up the video doorbell again in the myQ app. See How to Set Up a myQ Video Doorbell.

Accessory chime that plays an audible alert when the Video Doorbell is pressed.

Models: MYQ-W11AXXW

Factory Reset Steps

1. Open the myQ app.
2. Tap Settings ⚙ (gear icon) in the bottom-right corner.
3. Tap Devices & automations.
4. Select the chime, tap the trash can icon, and confirm removal.
5. Press and hold the reset button on the side of the chime until the LED turns solid red.
6. Release the button. You will see a solid white LED followed by a blinking blue LED, indicating the reset was successful.

✅ What success looks like:

• LED changes from solid white to blinking blue
• Chime is ready for setup again

Next step: set up the Wireless Chime again in the myQ app. See myQ Wireless Chime | Setup, Features, and Settings.

myQ device that connects myQ garage door openers to the internet using an Ethernet cable.

Factory Reset Steps

1. Unplug the AC adapter from the gateway.
2. With a safety pin or paper clip, press and hold the reset button on the side of the gateway.
3. While holding the reset button, plug the AC adapter back in.
4. Keep holding down the reset button until the yellow LED light blinks.
5. Release the button.

✅ What success looks like:

• Yellow LED blinks
• Device is removed from the previous myQ account

Next step: set up the gateway again in the myQ app. See How to Set Up an Internet Gateway in the myQ App.