myQ Users | Invite, Accept, and Switch Between Accounts

Invite a New myQ User

Step 1: Open Users Menu

1. Open the myQ app and tap the Gear icon in the upper right corner.
2. Tap Users. You’ll see two options:
   • Add a User – for adding a Co-Owner or Household User.
   • New Quick Pass – for granting temporary access to guests without a myQ account.

Step 2: Select User Type and Devices

For Co-Owner / Household User:

1. Tap Add a User, then select Co-Owner or Household User. 
2. Select which devices the user can access.
3. Choose the type of access (for Household Users only):
4. Always for 24/7 access
5. Temporary for specific start and end dates or times
6. Recurring for repeated access on certain days or times
7. Tap Next, enter the user’s name and email, and tap Create User.

For Quick Pass:

1. Tap New Quick Pass and select which devices the guest can access.
2. Select the access period:
   • Temporary for access within a set start and end date or time
   • Recurring for access on specific days or times each week
3. Tap the arrow, enter the guest’s name, and the app will generate a PIN.

Step 3: Confirm and Send

• Invitations expire after 7 days and must be accepted in the myQ app.
• Household Users and Co-Owners must have or create a myQ account.
• Quick Pass guests do not need a myQ account.

Tip: Quick Pass is ideal for visitors or service providers who don’t need full account access.

How to Accept an Invitation

1. Download the myQ App:
   
   • Create a myQ account if you don't have one.
2. Log into the myQ App:
   • Open the myQ app and sign in using your own username and password.
3. Open the Invitation:
   • Tap the Menu icon in the bottom right corner.
   • Tap Invitations, then, Tap the Pending Invitation.
4. Accept the Invitation:
   • Tap Accept.
   • The shared myQ devices will appear in the Devices section of the app.

If you do not see the devices after accepting, switch accounts using the steps below.

If You Don't See the Invitation:

• If you accepted the invitation but don’t see any devices, you may be viewing your own home. Tap the home name at the top of the app to switch to the shared account.
• The invitation expires after 7 days.
• Make sure the owner sent the invitation to the email that you used to register for your myQ account.
• Check your Junk or Spam folder. 
• The owner may have granted limited access or not chosen a device to share.
• Contact the device owner to resend the invitation.

 See also: Not Receiving a myQ Users Invitation

How to Switch Between Accounts

If you have multiple homes or have been invited to another myQ account, follow these steps to switch between accounts: 

1. Open the myQ app and log in.
2. Tap the home name at the top of the app screen.
3. Select the home or account you want to switch to.

Note: Tap the pencil icon next to the home name to rename your home. This does not change shared access or account ownership. 

How to Manage and Remove a User

To change or remove a user’s access:

1. Open the myQ app.
2. Tap the Gear icon in the upper right corner.
3. Tap Users.
4. Select the user you want to manage or remove.
5. Tap Manage to remove the user or PIN to manage a Quick Pass.
   • For Household or Quick Pass users, you can also view and manage permitted devices and adjust their access schedule.
6. Tap Remove to confirm. 

Additional Help

• Removing a Previous Owner: If you need to remove a previous owner or if you see the error “myQ device is stuck on another user's account,” see How to Factory Reset a myQ Device. This will ensure that the previous owner's access is completely removed.
• Switching Primary Ownership: To transfer ownership of your device, you will need to delete the device from your account. The new owner will then need to add the device to their own account.