How to Create a myQ Account

Setting up a myQ account allows you to control and monitor your myQ devices from the app. Follow these steps to create, log in, and manage your account.

Note: Only one user login per account is possible.

Create a myQ Account

Make sure you have: 

• A compatible myQ Device.
• A home internet connection.
• A valid email address.

1. Download the myQ app.
   • myQ for Apple iOS devices
   • myQ for Android devices
2. Open the myQ app and tap Register.
3. Choose a Registration Option:
   • Email and Password
   •  Single Sign-On (SSO). 
4. Enter your information:
   • Choose your country
   • Review and agree to the License Agreement and Terms of Service.
   • Tap Submit 
   • If you get Error 201 when creating an account, it means that your email is already registered for a myQ account. 
5. Create a password that meets the Password Requirements listed in the app.
6.  Verify your email address
   • Check your email inbox for an email from notification@myq.com.
   • Open the email and click the link.
   • The myQ app will open, indicating registration was successful. Tap OK.
7. Your myQ account is now complete

How to Log into your myQ Account

1. Enter your email address and password or use the SSO that was used to create your account.
   • Select Remember Login if you want the app to remember your email address and password.
   • You can change the Security Settings within the app under Manage Account. 
2. Tap Login.

How to Log Out of the myQ App

1. ccess settings:
   • If your app has Menu in the bottom right corner, tap the Menu Icon.
   • If your app shows your Initials in the top left corner, tap your Initials. 
2. Tap Sign Out on the bottom of the screen.
3. A pop up will come up on the screen notifying you it will clear user settings, tap OK.

Error 201: Username Already Exists

If you receive error 201, "That username already exists. Check username or use another username. (201)", try the following: 

• Instead of attempting to create a new account, sign in with that email address.
• If you forgot your password, tap Forgot Password on the login screen. See How to Change the Password for a myQ Account

Additional Notes

• A myQ device serial number can only be linked to one account at a time. If more than one person wishes to share access to a device, the main account holder will need to add another user on their account. See How to Add Another User to your myQ Account
• Each hub supports up to 16 devices.