myQ 3‑in‑1 Video Smart Lock | How to Set Up & Manage Your Lock
The myQ 3‑in‑1 Video Smart Lock helps you secure and manage your front door from the myQ app. It lets you unlock your door using a PIN, fingerprint, or face scan and includes a built‑in camera and doorbell so you can see and talk to visitors.
Add a myQ 3‑in‑1 Video Smart Lock
Follow these steps to set up the lock in the myQ app.
Begin Setup
- In the myQ app, tap the Gear icon in the top right.
- Tap Devices.
- Tap the plus (+) icon.
- Tap Smart Lock.
- Select myQ Smart Lock with Camera.
- Confirm that the battery is charged. Tap It’s Charged.
Review Requirements
- Review the What’s Needed screen. Tap Get Started.
The app opens the BILT installation instructions. Install the lock before continuing setup.
Pair Through Bluetooth
- Press and hold the Reset button on the back of the lock (located under the battery) until the front ring LED flashes blue.
- Tap Continue.
- Select your lock once it is discovered.
- Tap Pair when prompted asking permission to pair your phone to the lock.
Connect to Wi‑Fi
- Select your Wi‑Fi network.
- Enter your Wi‑Fi password.
Calibrate the Lock
- Tap Calibrate My Lock. This determines the direction the lock needs to turn to lock and unlock the door.
- Tap Start Test to confirm lock movement.
Install the Door Sensor
- Tap Start Installation.
- Install and pair the door position sensor as instructed.
Name the Lock and Create a PIN
- Enter a lock name and tap Save.
- Create a 4–8 digit PIN and tap Save PIN.
Set Up Access Credentials
- Tap Continue to learn how your PIN works.
- Set up the following:
- Face Access
- Fingerprint Access
- Auto‑Lock (Auto‑Lock requires the door sensor installed and paired)
Setup is complete.
Remove a myQ 3‑in‑1 Video Smart Lock
Removing the lock from your account also deletes your stored credentials from the device.
- In the myQ app, tap the Gear icon.
- Tap Devices.
- Go to the Hubs section.
- Remove the lock:
- iOS: Swipe left on the lock name and tap Delete.
- Android: Press and hold the lock name and tap Delete.
Manage Access Credentials
Your PIN, Face Access, Fingerprints, and Quick Passes can be managed in Users & Credentials.
- Tap Menu.
- Tap Users & Credentials.
- Tap your name as the Account Owner.
Credential Options
- PIN
- View or update your PIN
- Note: One PIN works across all PIN-compatible devices
- Fingerprints
- Add or remove fingerprints
- Up to 8 fingerprints per user
- Face Access
- Add or remove a face scan
- One face scan per user
Lock Settings
- Tap the Gear icon
- Tap Devices
- Scroll down to the camera section of the device management section
- Tap on the name of the lock
Available Settings
- PINs & Biometrics – Manage PINs, fingerprints, and Face Access
- Notifications – Configure smart detection and custom alerts
- Camera Detection – Adjust sensitivity, detection zones, and Smart Detection
- Event Recording – Turn motion recording on or off
- myQ Video Storage – View your current video storage plan
- Automations – Manage Auto-Lock settings
- Video
- Camera On/Off -When off, the Home screen thumbnail appears black with a message that camera is turned off
- Night Vision -Automatic / Always / Never
- Audio
- Microphone -Enables audio during live view and recordings
- Speaker Volume -Adjustable via slider
- Network Connection – View Wi-Fi signal strength
- Battery
- Check battery level
- Configure battery saver options
- Installation & Setup
- Door Sensor- Turn On or Off
- Turning off requires re-pairing when re-enabled
- Door Sensor- Turn On or Off
- Calibrate Lock -Recommended if locking or unlocking is inconsistent or troubleshooting if the lock doesn't fully open or close
- Installation Instructions -Launches BILT setup guide
- Device Info -Displays the current firmware running on the lock
myQ Smart Lock Manual
For full technical specifications, advanced troubleshooting, and detailed installation diagrams, refer to the official myQ Video Smart Lock manual.
This manual provides step-by-step instructions, safety information, and hardware details not covered in this article.
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