myQ Community | Unlock Smart Reader Entries Using Mobile Credentials
Use the myQ Community app to unlock supported LiftMaster Smart Readers and Smart Video Intercoms using your mobile device. This feature requires Bluetooth and Location Services to be enabled on your phone.
Supported Devices
myQ mobile credentials are compatible with the following devices:
LiftMaster Smart Readers
2nd Generation
- SRDRSTv2
- SRDRKPv2
- SRDRMMv2
- SRDRMKv2
1st Generation
- SRDRST
- SRDRKP
- SRDRMM
LiftMaster Smart Video Intercoms
The following intercoms support mobile credentials when running the latest firmware:
- CAPXLV2
- CAPXM
- CAPXS
Enable Bluetooth and Location Services
Bluetooth and Location Services must be enabled for mobile credentials to work correctly.
- Open your device settings.
- Enable Bluetooth.
- Enable Location Services.
- Set Location Services to Always Allow when prompted.
💡 Note: If Bluetooth or Location Services are disabled, the myQ Community app will display a notification requesting permission.
Unlock an Entry Using Mobile Credentials
There are two ways to unlock a supported entryway.
Tap to Unlock
- Approach a supported Smart Reader or Smart Video Intercom.
- Tap your phone (locked or unlocked) against the reader or place it close to the intercom.
- Wait for the unlock confirmation.
Alert Unlock
- Move near a Smart Reader or Smart Video Intercom.
- Wait for the unlock notification to appear on your phone.
- Tap Unlock from the notification.
Adjust Mobile Credential Settings
You can manage mobile credential settings in the myQ Community app.
- Open the myQ Community app.
- Navigate to Settings.
- Select Mobile Credentials.
- Turn Tap or Alert on or off.
- Adjust the sensitivity level for each mode.
💡 Note: Some credential modes may be disabled by your property administrator.
Troubleshooting
What Happens If Internet Service Is Unavailable?
Alert unlock requires an internet connection. However, supported Smart Readers and Smart Video Intercoms can continue using Bluetooth-based mobile credentials when internet service is unavailable.
What Happens If My Phone Battery Is Dead?
Your mobile device must have battery power available for mobile credentials to function.
Why Does Tap Not Work?
- Confirm Tap mode is enabled for your property.
- Verify the myQ Community app is running.
- Verify Bluetooth is enabled.
- Verify Location Services are enabled and set to Always Allow.
- Move closer to the Smart Reader or intercom and try again.
Why Does Alert Not Work?
- Confirm Alert mode is enabled for your property.
- Verify the myQ Community app is running.
- Verify Notifications are enabled.
- Verify Bluetooth is enabled.
- Verify Location Services are enabled and set to Always Allow.
Why Does the App Require Location Services on iPhone?
The myQ Community app uses Location Services to help iOS wake the app when you approach a supported entry. This allows mobile credentials to function even when iOS places the app in the background.
Additional Support
If mobile credentials still do not work after completing the steps above, contact your property administrator for assistance.
