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Unable to Log into the myQ App with an Error 122 or 401.122
If you are seeing an error 122 or 401.122 when you try to sign in with your email and password, please verify the information below to fix the issue.
iOS
- The myQ® app needs to be on app version 5.226 or Higher (recommended version 5.236).
- The phone is on iOS 14 or later.
- The phone is not a jailbroken device.
- A stable internet connection to the phone.
Android
- The myQ® app must be on app version 5.226 or higher (recommended at least 5.236).
- The phone must be on OS 4.4 or Higher.
- The phone is not a rooted device.
- Stable internet connection to the phone.
- The Play Store app needs to be installed on the phone and signed in with an account(usually a default app used to download all other apps).
- The Play Store app needs to be signed in with an account.
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