myQ App | Fix Push or Email Notification Issues
Use the myQ app to receive alerts when your garage door or camera detects activity. If notifications are delayed, missing, or not working correctly, follow the troubleshooting steps below.
How myQ Notifications Work
The myQ app checks for notification events approximately every 60 seconds. After an event is detected, delivery time may vary based on your mobile device, operating system, internet connection, or cellular provider.
Most notifications arrive within 90 seconds.
Note: Notification timing can vary depending on device settings, battery optimization, network conditions, and operating system restrictions
Where Notification Settings Are Managed
Not Receiving Push Notifications
Confirm You Are Logged In
You must be signed in to the myQ app to receive notifications.
-
Open the myQ app and confirm you are logged in to your account.
Verify Push Notifications Are Enabled on Your Mobile Device
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- Open the myQ app.
- Tap Menu.
- Tap Manage Account.
- Tap Notification Settings.
- Make sure Allow Notifications is toggled on.
Steps may vary depending on the device manufacturer.
Apple iPhone or iPad- Open Settings.
- Tap Notifications.
- Select myQ.
- Turn on Allow Notifications.
- Open Settings.
- Tap Apps or Notifications.
- Select myQ.
- Verify notifications are allowed.
Also verify:
- Airplane mode is off
- Battery saver or power-saving mode is disabled
- Mobile data or Wi-Fi is connected
Verify Notifications Are Enabled for the myQ Device
Notifications are managed individually for each garage door or camera.
- Open the myQ app.
- Tap the gear icon to open settings.
- Tap Notifications.
- Select the garage door or camera you are not receiving notifications for.
- Make sure the desired notification types are toggled on.
Check if Camera Notifications Are Snoozed
- In the myQ app, tap the bell icon in the top right corner.
- If Snooze is enabled, tap Stop Snooze to resume notifications.
Check Notification Time Restrictions
Notification schedules cannot cross midnight.
If you want a notification to run overnight, you must create two separate notifications.
- Rule 1: 10:00 PM to 11:59 PM
- Rule 2: 12:00 AM to 6:00 AM
Reinstall the myQ App
- Delete the existing notification rule.
- Uninstall the myQ app.
- Reinstall the app and sign in.
- Recreate the notification.
Not Receiving Notifications From myQ Garage, myQ Smart Garage Hub, or Smart Garage Control
If notifications are set up but do not trigger when the garage door opens or closes, check the following.
Replace the Door Sensor Battery
A weak sensor battery can prevent notifications.- Replace the door sensor battery with a 3V lithium CR2450 battery.
- Ensure the door sensor is within 30 feet of the Smart Garage Hub or Smart Garage Control.
Additional Resources
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