How to Resolve Issues with Receiving Push or Email Notifications from the myQ App

The system used to process myQ app notifications runs every 60 seconds. It can take up to 60 seconds before an action to create an email or to send a push notification occurs. Your service provider may also add a delay to receive the notification. Typically, most notifications are received within 90 seconds.

Not Receiving a Push Notification

1. Ensure You're Logged In: Verify you're logged into your myQ app.

2. Time Restrictions: Make sure the notification time doesn't exceed midnight. If it does, split the notification time into two separate ones.

   • For example: If you want the rule to run from 10:00 pm to 6:00 am, you must create two rules. The first rule would need to be from 10:00 PM to 11:59 PM and then the second rule would need to be from 12:00 AM to 6:00 AM.
   • For more help, see: How to Create and Manage myQ Account Notification.

3. Enable Push Notifications: Check the myQ app settings to confirm push notifications are enabled.

4. Reinstall the App: Delete the notification, uninstall the app, reinstall it, and recreate the notification.

5. Device Settings:

   • On Android: Ensure mobile data is enabled.

   • On Apple: Ensure notifications are allowed in the notification center.

Not Receiving Notifications with myQ Garage, myQ Smart Garage Hub, or Smart Garage Control

1. Replace the Battery: Replace the door sensor battery (3V lithium CR2450).

2. Verify Sensor Range: Ensure the door sensor is within 30 feet of the hub.

Not Receiving Email Notifications

1. Check Spam Folder: Look for emails from technical.support@chamberlain.com or technical.support@liftmaster.com.

2. Enable Email Notifications: Check the myQ app to ensure email notifications are enabled. For assistance, see Enable or Disable Push and Email Notifications for myQ and then operate the device to see if you get a notification.

Troubleshooting Android Device Settings

Note: Not all Android devices have these specific settings and may be found using a different manner than what is listed below.

• Airplane Mode is turned on.

1. 1. Go to your device Settings.
   2. Click the Connections tab.
   3. Tap More Networks.
   4. Uncheck Airplane Mode.

• Power Saving Mode is turned on

1. 1. Go to your device Settings
   2. Click the My Device tab
   3. If Power Saving Mode is turned on, turn it off or change options

• Blocking Mode is activated

1. 1. Go to your device Settings
   2. Click the My Device tab
   3. If Blocking Mode is turned on, turn it off or change options

• Data Connection Turned off

  1. Turn on Data icon

Troubleshooting Apple iPhone or iPad Settings

When the myQ app is first installed on an Apple device you will get a message asking if you would like to receive notifications from this app. If you click no, you will need to enable notifications on your phone in order for the myQ app to send push notifications.

1. Go to your device Settings.
2. Tap Notifications.
3. Scroll down to find and select the myQ app.
4. Tap Notifications.
5. Confirm notifications are enabled.
6. Operate the device to see if you get a notification.

Additional Resources

• myQ App Notifications Display Incorrect Time
• How to Create and Manage myQ Account Notification
• Enable or Disable Push and Email Notifications for the myQ
• Disable Push Notifications to a Specific Mobile Device