Device is Offline

Smart Garage Hub or Control Shows Offline in the myQ App

If your myQ Garage Hub, Smart Garage Hub, or Smart Garage Control appears offline and can't be controlled in the myQ app, the issue is usually related to power, Wi-Fi, or changes to your home network.

Step 1: Check for Power

Make sure that your device is plugged into a working outlet. Test the outlet with another device if you're unsure.

Step 2: Check Internet and Router

• Unplug your router or modem for 10–15 seconds, then plug it back in.

• Make sure your router is connected to the internet. If you're not sure, contact your internet service provider to troubleshoot or check for an outage.

Step 3: Check for Recent Network Changes

If you changed your Wi-Fi password, network name (SSID), or installed a new router you’ll need to reset and reconnect your device.

• How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product 

• How to Reconnect to myQ after Replacing the Router or Changing the Router Settings 

Step 4: Check the LED Light on Your Device

The LED light helps show if your device is connected.

See Unable to Connect a myQ Device to Home Wi-Fi Network Overview to continue troubleshooting. 

For Garage Door Openers with built in Wi-Fi

If your garage door opener has built-in Wi-Fi (no separate hub): 

• See Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview for troubleshooting. 
• You'll need to find the LED light on your opener.
  • Look near the adjustment button between the up and down arrows on your opener. 

Ceiling Mount Garage Door Opener LED Light Location