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Error Code 1-3

Door Control Wire Issue

Error Description

Users will experience Error Code 1-3 when the operator detects there is a short in the wires connecting the Wall Control to the garage door opener.


Symptoms of Error

The garage door opener works when using the remote controls and keypad, but it does not operate from the wall control panel.


How to Fix

This is best fixed by a Dealer. Use myQ Diagnostics in the myQ app, How to Use myQ Diagnostics, or find a Dealer near you by clicking on the link below.


Locate a dealer >


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Error Code 1-3 | Chamberlain Group