Video AI Processing | Choose Which Cameras Use Video AI
Video AI Processing enhances video activity in the myQ app by adding searchable recordings and more descriptive notifications, so activity is easier to understand and find.
With Video AI Processing enabled, you can:
- Search recordings using keywords
- Receive detailed notifications with clear summaries of events
Examples of descriptive notifications:
- “A man pushed a garbage can out of the garage”
- “A branch fell into the driveway”
Requirements
✅ Active myQ Video Subscription required
✅ Latest version of the myQ app installed
✅ Compatible camera connected to your myQ account and online
💡 Note: Video AI Processing is automatically enabled for eligible cameras when your myQ Video Subscription is active. Use the steps below to choose which cameras use Video AI Processing.
Choose Which Cameras Use Video AI Processing
💡 Turn Video AI Processing on or off for individual cameras from the Devices list under Video AI Processing in the myQ app.
Use these steps to enable or disable Video AI Processing for individual cameras on your account.
- In the myQ app, open the Account Menu.
- Tap Video Monitoring.
- Tap Video AI Processing.
- Tap Devices.
- View the list of cameras on the account.
- Toggle each camera On or Off to control where Video AI Processing is active.
✅ Success Looks Like: Video AI Processing is only used for cameras that are turned on in this list.
What Happens When You Disable Video AI Processing
When you turn off Video AI Processing:
- Recordings stop processing using the AI service immediately
- AI-powered features are turned off
- You can return later and re-enable Video AI Processing
Troubleshooting: I Don't See Video AI Processing
Try the following:
- Confirm your subscription: Verify you have an active myQ Video subscription.
- Check devices: If the feature is enabled but not working for a camera, confirm the camera is online and that AI Processing is toggled On under Account Menu > Video Monitoring > Video AI Processing > Devices.
- Restart the app: Close and reopen the myQ app, then check again.
- Sign out and sign in: If the option still doesn't appear, sign out of the myQ app and sign back in.
