myQ App | How to Set Up Multi Factor Authorization (Two‑Step Verification)

Protect your myQ account by enabling multifactor authentication (MFA), called Two-Step Verification in the app. It adds an extra layer of security by requiring a one-time code along with your password when signing in.

How to Set Up Two-Step Verification in the myQ App

Step 1: Open the Menu

1. Open the myQ app
2. Tap Menu in the bottom-right corner

Step 2: Go to Account Settings

1. Tap Manage Account
2. Tap Two-Step Verification

Two-Step Verification is the myQ app name for multifactor authentication (MFA).

Step 3: Confirm Your Phone Number

1. Enter your phone number
2. Enter the six-digit code sent by text message

Step 4: Confirm Your Email Address

1. Review the email address listed on your account
2. Update it if needed under Manage Account before continuing
3. Enter the six-digit code sent to your email
   • Codes expire after 10 minutes

Step 5: Turn On Two-Step Verification

• Toggle Two-Step Verification to On

Step 6: Set Primary and Secondary Methods

1. Select Make this method primary for your preferred option (phone or email)
2. The other method becomes your backup option
3. Tap Save

When Two-Step Verification Is Required

You may be prompted to enter a verification code when:

• You log out and sign back in
• Signing in on a new device
• Completing certain account or security changes

Once signed in, the app usually keeps you logged in, so you will not be asked to verify every time you open it.

When prompted:

1. Enter your password
2. Enter the verification code sent to your primary method

Troubleshooting Two-Step Verification

Didn’t receive a code

• Wait a few minutes and check again
• Select Send new code in the app 
• Check spam or junk email folders
• Confirm text messages are not blocked

Lost access to phone

• Use your email backup method to sign in
• After signing in, update your phone number in Manage Account

Lost access to email

• Use your phone number to sign in
• Update your email after sign-in under Manage Account

Email won’t update or is locked

• Your account may use Google, Apple, or Amazon sign-in
• Update email through that provider if needed

Codes keep expiring

• Codes expire after 10 minutes
• Request a new code if needed

When to Set This Up

Set up Two-Step Verification as soon as possible. Starting in October 2026, myQ accounts will be required to adopt security measures to protect their accounts.

If you received an email prompting setup, complete the steps above to avoid future sign-in issues.