myQ App | How to Set Up Multi Factor Authorization (Two‑Step Verification)

How to Set Up Two-Step Verification in the myQ App

Step 1: Open the Menu

1. Open the myQ app.
2. Tap Menu in the bottom-right corner.

Step 2: Navigate to Two-Step Verification

1. Tap Manage Account.
2. Tap Two-Step Verification.

Step 3: Confirm Your Phone Number

Verify the phone number used to receive sign-in codes.

1. Enter your phone number.
2. Enter the six-digit code sent by text message.

Step 4: Confirm Your Email Address

Verify the email address used to receive sign-in codes.

1. Review the email address listed on your account.
2. Update it if needed under Manage Account before continuing.
3. Enter the six-digit code sent to your email.
   • Codes expire after 10 minutes.

Step 5: Turn On Two-Step Verification

Enable multifactor authentication for your account.

• Toggle Two-Step Verification to On.

Step 6: Choose How to Receive Verification Codes

Choose how you want to receive verification codes.

1. Select Make this method primary for your preferred option (phone or email).
2. The other method becomes your backup option.
3. Tap Save.

Two-Step Verification for Multiple Users

Two-Step Verification is connected to an individual myQ account. If multiple people need access to the same garage door or gate, invite them as a Co-Owner or Household User instead of sharing login credentials. Each user signs in with their own myQ account and completes Two-Step Verification using their own phone number or email.

To invite users and manage shared access, see myQ Users | Invite, Accept, and Switch Between Accounts 

When Two-Step Verification Is Required

You may be prompted to enter a verification code when:

• You log out and sign back in
• Signing in on a new device
• Completing certain account or security changes

When prompted:

1. Enter your password.
2. Enter the verification code sent to your primary method.

Troubleshooting Two-Step Verification

Can I Turn Off Two-Step Verification?

No. Two-Step Verification is a required safety measure for myQ accounts.

Didn't Receive a Code

• Wait a few minutes and check again.
• Select Send new code in the app.
• Check spam or junk email folders.
• Confirm text messages are not blocked.

Lost Access to Phone

• Use your email backup method to sign in.
• After signing in, update your phone number in Manage Account.

Lost Access to Email

• Use your phone number to sign in.
• Update your email after sign-in under Manage Account.

Email Won't Update or Is Locked

• Your account may use Google, Apple, or Amazon sign-in.
• Update email through that provider if needed.

Codes Keep Expiring

• Codes expire after 10 minutes.
• Request a new code if needed.

When to Set This Up

If you received an email prompting setup, complete the setup steps in this article to avoid future sign-in issues.

This email comes from: notification@myqsecurity.myq.com

See what this email looks like ⌄